[Resolved] Tata Sky — change the plan without my consent

Sunil Khetpal

from Raipur, Chhattisgarh

Address:

Indore, Madhya Pradesh, 452001

My name is Sunil khetpal my register mobile no is [protected] and my tata sky id is [protected] (2 connection) and on oct 18 i have recharged by around Rs 18000 and get platinum hd till 26 oct 2020 but unfotunatly not mostly channels are not working and also validity of my id is showing around apr20 so many time talking with cutumer care they reply like that the trai has changed the plans so tata sky has change the plan, so i want to know some issue

1-When i invest such a big amount to take the benefit of tata sky plans and confirmed till oct2020 then why without my consent tata sky has right to change my plan

2-Should i have to fight through consumer forum or tata sky will help on this on emediate basis

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Jul 24, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 18, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Do write back to us if you require any further assistance.