[Resolved] Tata Sky — changing of my monthly pack without my consent

Udaya Babu N V

from Hyderabad, Telangana

Address:

521001

Tata sky id[protected]
New trai norms will be applicable from april 01 2019
Till that date old plan will be continued
But suddenly today i. E february 24 they have changed my plan and charging new price (Even though new trai norms is from april 01) with out my consent

Now as per my old plan i am eligible for gemini telugu channels pack till march 31
But they changed my pack and asking me pay additional charges to view those channels today itself

Customer care is also not properly answering

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Mar 29, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Feb 24, 2019

Updated by Udaya Babu N V Tata sky id[protected]
new trai norms will be applicable from april 01 2019
till that date old plan will be continued
but suddenly today i.e february 24 they have changed my plan and charging new price ( even though new trai norms is from april 01) with out my consent

now as per my old plan i am eligible for gemini telugu channels pack till march 31
but they changed my pack and asking me pay additional charges to view those channels today itself

customer care is also not properly answering

by saying trai norms
tata sky is charging additional charges before 35 days of applicable date this is wrong

Verified Support

Feb 25, 2019

Tata Sky Customer Care's response Hi! As per TRAI direction, following the new Tariff order, service providers will migrate their customers to the best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit www.mytatasky.com and go to Manage Pack, or visit your nearest dealer.

Feb 28, 2019

Updated by Udaya Babu N V but for changing my favourite items you are charging extra amount na

example
now as per my plan i am able to watch zee telugu movies (1454)

but after migration to watch that channel i have to pay the money na

i.e. you are charging higher amount from me before commencement of new trai rules and iam loosing my right

Mar 05, 2019

Updated by Udaya Babu N V till now complaint is not relsoved