[Resolved]  Tata Sky — changing of primary secondary connection

Address:

380059

Hello
This is regarding subscriber id [protected]

Ahmedabad gujarat

Requested for change of secondary connection to primary but the telephonic called and started advising about changing box and asking for recharing again even though i recharge amount balance was 3000 .

Did not provide me email communication and said there is no such connection procedures and forced that we at tatasky dont have email communication
And when asked about cancelling procedure and refund amount did not provide me any solution .
Below mention number they called .

‭+[protected]‬

Received mail below mention from tatasky straight . Afterwards

Service Request No.: 1IJWJW0S

Hello Mr. Patel,

This is in reference to your request for Set Top Box inter-change of your Tata Sky account.

Please find below the procedure to inter-change the set top boxes in your account. Please let us know the Set Top Box number you wish to make as the primary connection and the Set Top Box as the Multi TV. The account should be in active status. The recordings/Zeetos points if any will be lost during the Transfer of Connection. Also, you have to select the packages in your account after swap.

**Note: We would like to inform you that we are not processing the recharge reversal and also we are not processing your swap request as per your confirmation we have taken the request of account cancellation, we request you to let us know if you wanted to swap the boxes via email or helpline number.

Click here to recharge: https://www.mytatasky.com/web/portal/emailcampaign

Please find below the details of your account, as available in our records :

Name: Mr. Satya Patel
Address: 37, Kalhar Banglo, Sec 5, Thaltej Gav, Ahmedabad, 380054
RMN: [protected]
Email Address: [protected]@gmail.com

To update your registered mobile number or email address, please login to our website and click on ‘Profile’ tab https://www.mytatasky.com/web/portal/accountdetails