Tata Sky Complaints & Reviews

Samskruti channel has wonderful programmes for spiritual growth and personality development. Topping the list in this channel are Sadguru Jaggi Vasudev's ISHA programmes and Swami Maitreya's prog.
Tatasky viewers are deprived of this amazingly popular channel of Andhra Pradesh.
Viewers please come together and request Tatasky to telecast this channel too.
Thank You.

ESPN, Star sports & Star Cricket are recently added to Sports Platinum Package seperately charging Rs. 40/- pm and Tensports Rs. 15/- pm. This was part of my base package earlier. Without information from 01Jun07 all the sports channels there were no signal when approached they said I need to pay more.

It is known that it is mandatory to broadcast all doordarshan hindi as well as regional channels, but just after a month of subscription to tata sky we found out that they had stopped "DD-8"(DD saptagiri-Telugu) channel and DD-Podhgai...when asked about it the y replied that since they are adding new channels they had to drop certain channels, now i have seen only one new channel i.e.UTVi that they have added, but they claimed 5 were being added...what is the further recourse tha one might take?

BBC World and BBC Entertaintment channels are dropped from 1 June 2008 in our package of Super Saver Pack.

We had Joined Tata Sky In March 2008 because we wanted these 2 channels in addition to others channels offered in this package. Nowhere were we told that they would discontinue any channel at will. Must we always be calling a helpline that does not answer.

How can we bring these people to think o[censored]s as consumers and not and not as their pawns who are prepared to pay extra because of their whims and fancies.

I am having tata sky connection. After marketing the product, the company slowly with drawing some channels from the package and forcing the cosumer to get it as pay channel. I had this connection only for sports. From[protected] all the sports channels were become pay channel. Even the DD tamil and telugu version were stopped. The kannada, malayalam dds were shown. I do not really under stand the yard stick for the southern package. The NE, gujarathi, punjabi bengali and other channels were given which is unnecessary for the southern pakage. Even bbc news channel became paid channel. Having blocked all the channels as paid channels there is no use in having tata sky connection. This is unfair trade practice. I can go for the cable connection or any other connection. I am really sorry to say that. I want to withdraw the tata sky connection. Kindly let me know the proceedure for refund of the amount.

With regards

Y. K. Rajagopal

One wonders how far the major corporations are going to be allowed to go before someone
says enough is enough. When people-customers- subscribe to a service via a service provider, it is crucial to the integrity of that provider to maintain its agreements.. In the case of Tata Sky many people have subscribe to the service in order to be able to watch the Amrita TV channel. After having subscribe they woke up one day to find that Tat had dropped Amrita TV from their network. Now after installation charges have already been paid, subscribers find that the very reason they subscribed in the first place is now null and void. What is the message keep your agreement keep you integrity

Tata sky is dropping channels day by day. Two of the most popular malayalam channels named india vision and amritha television are not on tata sky from last week onwards. When ask about this to tata sky, the reply was that these channels are not popular. This is not true, because both the channels are high rated and india vision is among the top news channel in malayalam. Amrita television is also popular with its variety of programs. Tata sky drops zee channels, but they didnt drop the price. They convert some channels named zoom, 9x, bindass into pay package, while the same channels are relayed on some other dth as well as cable networks free of cost to the customers. Some body should do some thing to stop tata sky from dropping channels and hiking prices.

We have subscribed the Tata Sky South Jumbo Package(top most package) For One year subscription Scheme Rs. 3500.
In February we subscribed the south jumbo pack through net.
Now after these many days they dropped about 5 channels in which they dropped two malayalam channels.
One Channel is Amritha channel. We were regular viewers of this channel.
Now day before yester they dropped the channels and on inquiring the droppings they are not giving me answer. they are just saying the top management has dropped so. Neither they are giving a channel nor they will give the board casting of amrita channel .
Now how can we believe the Tata Sky that in future that wont drop more channels. As we have paid for the whole year we dont know what to do.
what guarantee we have that they wont this again and again every month and we will be answered when we ask

They have unilateraly withdrawn TWO popular channels AMRITHA & INDIAVISION without any indication to customers.It is not an
easy job to replace this DTH provider and to go for a new one.Since once we decided to discontinue Tata sky, we have to suffer a loss of Rs 4000/-.I think this is an act of cheating customers with false promises .
Please tell me whether there any legal remedy for the losses once I decided to discontinue TATA SKY ?

I have the same complaint to make. I just got a TATA SKY connection for my parents only because they wanted to watch Amritha TV and the local cable wallah would always disconnect the channel or transmit it with a very grainy picture. When I contacted the dealer and TATA SKY about my desire to subscribe, NEITHER of them told me ONCE that these channels will not be available. On the contrary, when I told them that I specifically wanted Amritha TV and DD Podighai, they assured me that they were available and also sent me to the website to crosscheck. The website four days back did indeed say Amritha and DD Podighai were available and nothing on the website mentioned that these channels were going to be taken off.

I now have watched my parents enjoy Raga Rathnam, the amazing Carnatic Music programme on Amritha for the weekend and starting Monday, the channel was rudely taken off the air. Net result - amritha for which we spent 4500Rs on was available to us for the princely sum of TWO DAYS!!!

When contacted, TATASKY were not helpful, told me that they had published this information in the papers ( as if we have nothing better to do with our lives but scour the newspapers for information on TATASKY's latest rejects or additions!) and told me that there was nothing I could do about this.

I feel cheated and let down. Surely they could have informed me this when I called them for information about subscription, especially when I specifically asked for only these two channels. I cant tell you how bad I feel about this. Does the consumer have NO RIGHTS wahtsoever?

Please join me in responding with your own comments. No one can give us rights - we have to TAKE THEM. And the way to do it, is with our numbers. If enough o[censored]s protest, they will be forced to sit up and take notice. Otherwise, this callous behaviour will continue.

YESTERDAY TATA SKY HAD DROPPED TWO MALAYALAM CHANNELS AMRITA & INDIA VISION WITHOUT ANY NOTICE. ON TAKING UP WITH THEIR HELPLINE, THEY INFORMED THAT DUE TO LOW VIEWER PATRONAGE BASED ON SUCH SURVEY DONE BY THEM THESE CHANNELS WERE DROPPED.

WHEN I WROTE TO THEM THAT I HAD CHOSEN THEIR DISH BECAUSE THESE CHANNELS WERE OFFERED & THEY CANNOT REMOVE CHANNELS MIDWAY THEY SENT ME A CURT REPLY SAYING THEY HAD ADVERTISED IN THE PAPERS & THAT THEY HAD REMOVED THESE CHANNELS BECAUSE OF LESS BANDWITH ETC & ARE WELL WITHIN THE LAW OF THE LAND TO DO SO.

THIS IS DOWN RIGHT CHEATING.

A REPUTED COMPANY LIKE THE TATAs SHOULD HAVE FORSEEN ALL THESE PROBLEMS ABOUT BANDWITH LENGHT BEFORE VENTURING OUT INTO THIS BUSINESS. HOW COME ALL OF A SUDDEN THE BANDWITH IS REDUCED ?

EARLIER MAY CHANNELS OF ZEE NETWORK WERE DROPPED.

THE NEW CHANNELS BEING OFFERED BY TATA SKY IN LIEU OF THESE ARE NO GOOD.

THEY ARE OFFERED FREE FOR A MONTH & THEN EXTRA MONEY IS CHARGED FOR THESE CHANNELS.

FREE CHANNELS ARE BEING CHARGED.

SHOULD NOT ALL FREE CHANNELS BE GIVEN FREE COMPULSARILY AND ONLY PAY CHANNELS PRICED ?

WHY MUST THERE BE BOUQUET SYSTEM ? WHY CAN'T THE CUSTOMER CHOOSE THE CHANNELS HE WANTS TO VIEW & PAY FOR ONLY THOSE HE IS VIEWING ?

I WENT BY THE TATA NAME WHICH I THOUGHT WOULD GIVE ME A DECENT & HONEST SERVICE.

WILL WE EVER HAVE A CONSUMER FRIENDLY ORGANISATION ?

tata sky lucknow, vandana srivastava fsc post par kasie hai usko rakha hai,
wo crimanal hai, usne apne huband ka murder kiya hai, wo crimanal hai, kya aise office me kam karna kisi bhi boy ke liye sahi hai,

vandana ko job se hato nahi to office me bahut se log apne family ko chod kar sirf vandana se hi relation rakhte hain
crime ho raha hai tata sky lucknow me,

Dear Sir,

I have purchased a tatasky on 21.05.08 from your dealer outlet Associated Indo Vietnam Agencies, Pondicherry. They have committed that installation will be on tomorrow that is 22.05.08. But still now, i didnt received single call from your installation team and i have been really irritated by this activities. Also i am not informed too for the delay.

Please make your installation team fast and dont make the customers fool. Also i have been stepped down to your dealer outlet four times. But there is no proper response. I have been treated like nothing. Pls call me in my mobile number for further details. I want installation to be done today. Otherwise i dont want the product. I will straight away go to consumer court...

Thanks & Regards,
Lalitha

Hi All,

Refer to the previous mail which was sent to you last year... But there was no reply... Last month I got call from the ICICI Credit card executive on final settlement part... I asked him to come to my location for the discussion... I believe one Mr. Srinivas Reddy Visited, (his mobile no. [protected].)...

We had a face to face discussion with Mr.Srinivas Reddy, as well as telecon conversion with his boss, One Mr.Chandru (his mobile no.[protected])... Finally we came to the conclusion of settle ling the sum of Amount Six Thousand Five Hundred Rupees. Every one agreed & I made a cash settlement to Mr.Srinivas reddy.

Before making Cash payment I asked for settlement copy receipt…. Mr.Srinivas as well as Mr.Chandru said, you will be getting the cash receipt as an acknowledgement copy. Once when we submit the amount to ICICI. After a week's time you will be getting the final settlement certificate from the ICICI directly to your home….. This is what the Information given from your executives…

At the time of Cash payment I made the statement very clearly in the receipt saying "Amount is against the Final Settlement"…. Apart from this I have drafted the letter to the ICICI against your service as well as Final Settlement & Taken the signature from the executive who has come down to my place….. Saying if any problem occurs I will take the matter very seriously….. (Can find the attachment for more details)

Attachment Contains: Cash Receipt: Bearing the no: 5573777

Letter drafted from me to the ICICI Bank

Letter received from ICICI on the auto debit to the SB Account.

Instead of getting the final settlement from ICICI. I'm getting the outstanding amount pending statement….. I require the higher management to get involved in this matter & resolve my issue @ earliest…. As I getting cheated out repeated from the ICICI staff…. Pls take the matter very seriously…..

Regards,
Manjunath
[protected]


On 10/11/07, manjunath manjunath K N <[protected]@gmail.com> wrote:
Extermly sorry we are not in the condition to pay for the below amount. As per your executive- from Chennai committement as well as information below payment was made & rest other amount will be wavied off as per your official person committment. Pls cross check & revert back @ earliest. Matter most urgent as well as serious!!!


Regards,
Manjunath

who called up from chennai. we made a payment & that person committed rest other amount will be waived off


On 10/10/07, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Manjunath,

We clarify that your total outstanding amount is Rs.10, 627.71 DB as per the current statement.

We request you to provide us settlement letter as to process further.

We regret your inconvenience.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.
Ayesha Banu
Customer Service Officer
ICICI Bank Limited


-----Original Message-----
From: manjunath manjunath K N ( [protected]@gmail.com)
Date: Wednesday, October 10, 2007 03:19 PM
To: customer.[protected]@icicibank.com ( customer.[protected]@icicibank.com)
Subject: Re: Payment received on your ICICI Bank Credit Card.

Dear Sir/ Madam,

This will be final amount which i have settled out after speaking to your executive. Kindly provide me the acknowdglement saying no outstading amount is pending against the below credit card no.


Regards,
Manjunath


On 10/10/07, Customer Care < customer.[protected]@icicibank.com> wrote:


Dear MR. MANJUNATH K N

We have received payment of Rs. 30900 on your ICICI Bank Credit Card no 5177 XXXX XXXX 7004 by cash on[protected]. Thank you.

Regards,
ICICI Bank Credit Cards Team.

sir i wanted to complain against the dirty tricks played by tata sky to loot customers. what they have done now is that they have added crucial channels like ESPN, STAR SPORTS AND STAR CRICKET to a new add on pck called "SPORTS PLATINUM" it costs rs. 75 a month .they already have a "SPORTS GOLD" PACK with NEO SPORTS AND NEO CRICKET in it. this pack costs rs.30 a month. total a customer has to pay is RS.105 only for sports channels on the cost of the base pack which is RS.250. they also have a "LIFE STYLE GOLD add on PACK" costing RS.30 A month and a "LIFESTYLE SILVER pack"(with channels like BBC in it) costing another RS. 30 a month. isn't it unfair to charge extra from customers for common channels like BBC, ESPN, STAR CRICKET STAR SPORTS ETC.( especially ...india being a nation which loves sports with cricket being of highest priority).
consider this, i have to pay over RS.400 to view just the common indian channels and not any international channel. isn't it unfair???
please ...help me and the other 2 million customers of tata sky

Hi

I had sent the following letter to the CCOO of Tatasky only, to receive no reply, Wondering what has gone with tataSky.
The letter explains the problem clearly.
[protected][protected][protected][protected][protected]
Hi,

This is in regards with the continuing problem of the channel offerings from TataSky and the rate at which they are offered.
People bought TataSky with trust in the name of the brand 'TATA' not knowing that they are going to face problems relating to it.

The Problem:

1. Channels that don't interest the customer are added, the channel count
is increased only to lure the new customers.

On contacting the customer care relating to this, all we get as reply is that
the channel is available only on customer's choice??.
Who chooses what the customer likes or dislikes? CC: Sir, we take surveys relating
to channels on regular intervals of time, Its TataSky who suggests us what to
show and what not to show.

We run a forum, where all the customers can login and discuss problems relating
to TataSky and this is the place where we even suggest a few people to choose
TataSky over the other competitors given the quality of video/ audio.

Not one member on this forum has said that they have received any such survey.
Where is the survey happening?


2. Channels that interest the customer are added to special add-on packs

Yes, this is happening. The customer care executive has another strange reply to that, 'Sir, the channel distributors give it as a package and we give it to u'.

We as customers would not mind the packages if they were designed to suit us. A person who wishes to only see some South channels and some sports has to pay for the full pack. Even if he subscribes to ur pack, the charges are unacceptable.

When these channels are available for free as FTA, Why do u put them under special packs?

Why are these free tp air channels not free??

TataSky receives a carraige fee from the channel boradcasters for putting them on the platform, Then why charge money from the subscribers?
U guys have not stayed away from sending us ad's via alerts, all ur active services are crap and filled with ad's, U get the money, The customer suffers.


3. Latest News: ESPN STAR, Star cricket moving to a spl pack called sports platinum pack, charged at Rs.75 a month.

When TataSky gets these channels at a much lower cost, why not pass the benifits on to the customers. TataSky decides whats good and whats bad for the customer, expecting the customer to take it just like in jail. It just does not make sense.

I[censored] removing the channels and charging them in a separate pack why not reduce the base pack rates by the same amount, The base pack rates only go down for a bit, the add on pack rates are always high. Simply indicates Tata is money minded.

No reason is still given for having removed 13 zee channels, Rate still staying the same. If TataSky removes something, the money is saved, TataSky earns while we suffer.


4. Speculations, Speculations, Speculations.

Nothing in TataSky is clear or transparent, All the policies are hidden, The customer care does not know one bit about TataSky, We are more updated about the happenings in TataSky than the customer care itself, We run a forum that is a
better and valid source of information than TataSky customer care Center.

Given all the speculations that remain unclear, We the forum members have decided to start a hate thread against the service and have decided not to suggest anybody TataSky even when TataSky is offered for free.

We did suggest a few people, based on quality of service, It was bad but acceptable at that time, TataSKy claims its picture quality to be DVD, but has never understood the Term DVD quality picture and sound, We the customers accepted it.

Now the recent speculations on the channel packages make the same unacceptable, The quality is bad, u better take cable.

No particular reason is given for the removal of multiple camera angles, Highlights on demand for the IPL and the coming Australia west indies series, Only reply received, The content provider does not will to give, hiding the face that TataSky is not willing to pay for the same,

Revised Motto of TataSky:
We want more money, Not happy customers.
We want to lead the market, don't want to stay there.

Does not look like u want to stay there, as the big competitors enter, Tata makes a move that only leads to more customer disconnecting. Nice strategy! earn as much as possible before the launch of new services, then we will offer everything for free. Nice work Guys!

Make all this a part o[censored]r so much grouse website. It was never fun being on the website, There is nothing exciting.

Referral coupons are offered, But u need to buy through the customer care of TataSky at MRP, Does TataSky realize the discounts are available in the local markets. U have the STB in ur hand, and dont have to worry about getting it installed.

Buy it from the CC and have the tension of whether the product will be delivered on time, will it be in good working condition.
Let us all tell u, the programme is a failure. Get over it, Dont waste money on it. TataSky sure can make a fortune by it.

We were all happy customers, I[censored] dont realize, each o[censored]s in the forum have 1000+ balance on our accounts only trusting that no matter how bad the service is, we still feel it is better than the other providers. Now is the case where we deny this.
It has been the worst.

We will all be leaving happily once our balance is over. U guys enjoy our money. Thanks for making us realize, If it is Tata, stay away from it, even if it is free.
We can assure u one more thing, None of the forum members, TataSky Users are going to buy ur Nano car, We realize it now.
It may be cheap, but we are sure Tata has already formulated a way to cheat the customers and earn money from the Cust-se-mar (die of pain, customer). Lemme suggest u one, Make the engine run on a apecial fuel that can only be bought from Tata, Make money. Thats what u have been doing so far with TataIndicom to begin with, Now its TataSky's turn.

Thanks to u and ur services.
Time is still not run out, Time to improve.

Get to know ur customers and value them.
We are not dumb and silent like ur Customer Care.



Members
Broad Band Forum - TataSky DTH Service
http://broadbandforum.in/tata-sky-dth
[protected][protected][protected][protected][protected]

This is the point where TRAI needs to step in to preserve the customer rights, Can somebody make a petition for the same, can v do something about the problems associated, which is not a personal problem but a problem associated with 2 million customers. Tata as a product sucks big time.

For anyone reading this, do not buy TataSky or any tata product for that matter, Its always been a problem being a TataSKy subscriber.

Kunal
http://kunaljanu.worpress.com
[Read the blog for more problems associated with TataSky]

We a Mud storm in Delhi on 14th Morning and by the time I came from Office the Satellite TV had given up ...I called there call centre for logding the complaint ...and was assured that action by there engineers will be taken up in 24 hrs and payment for there trip woul have to be made by me ...!!!

One day went by with no calls or intimation from them!!! i gave them call again ...there call centre says it would be sorted out in 48 hrs will is the sLA with engineers ...

2 day went without there engineers bothering and I called them again ...these tata sky guys are smart you will have different person picking up the phone and showing ignorance about the complaint and asking for another day ...

and above all this while these guys have been charging me despite the fact I am unable to avail there services ...It's time that these guys should be given a lesson and taken to consumer court for haressing me day after day...

I'M A CUSTOMER OF TATASKY FROM NOVEMBER, 2006 MY SUBSCRIBER ID IS:[protected]. BUT FROM LAST 3 DAYS MY TATASKY SET-UP-BOX IS UNABLE TO RECEIVE SIGNAL DUE TO THIS I'M & MY FAMILY ARE WORST SUFFERERS. WHENVER I CALL TO TATASKY CUSTOMER CARE CENTER NOBODY GIVE PICK UP THE PHONE ONLY A VOICE MESSAGE IS PLAYED THAT'S YOUR CALLS IS ON WAIT...SO I TAKE DECISION THAT MY MY TATASKY IS NOT BECOME NORMAL THEN ON TOMORROW I SURRENEDER MY TATASKY WITHOUT ANY HESITATION!!!

I have installed a tatasky dish tv. My Id No is [protected]. I phoned tatasky to register a complaint ( no 1-[protected]). I was shocked to learn from the person from tata sky that I have a personel dish, whereas, I live in a society where there is a common tata dish and my cable is connected to the common dish.
I would therefore request that the individual dish be installed immediately.

Dear Mam/Sir,

I all ready purchsed your Tata Sky setbox for my house (Dt -29/04/08).But still i waiting for connection but nobody will not come.Totally I am fed off your service (life Zinga Dala ).

Pls send some body for connecting that instrument in my res.pls note below address:- Rajesh Kumar.
C/0:-Karan Singh
Vi/Po:-Jaunti.
New Delhi -1100081
Mob:-[protected].
Mob:-[protected].
Tel :[protected].
I am waiting your prompt reply.

Thanks
Rahesh
[protected].