Tata Sky Complaints & Reviews

Hi

I had sent the following letter to the CCOO of Tatasky only, to receive no reply, Wondering what has gone with tataSky.
The letter explains the problem clearly.
[protected][protected][protected][protected][protected]
Hi,

This is in regards with the continuing problem of the channel offerings from TataSky and the rate at which they are offered.
People bought TataSky with trust in the name of the brand 'TATA' not knowing that they are going to face problems relating to it.

The Problem:

1. Channels that don't interest the customer are added, the channel count
is increased only to lure the new customers.

On contacting the customer care relating to this, all we get as reply is that
the channel is available only on customer's choice??.
Who chooses what the customer likes or dislikes? CC: Sir, we take surveys relating
to channels on regular intervals of time, Its TataSky who suggests us what to
show and what not to show.

We run a forum, where all the customers can login and discuss problems relating
to TataSky and this is the place where we even suggest a few people to choose
TataSky over the other competitors given the quality of video/ audio.

Not one member on this forum has said that they have received any such survey.
Where is the survey happening?


2. Channels that interest the customer are added to special add-on packs

Yes, this is happening. The customer care executive has another strange reply to that, 'Sir, the channel distributors give it as a package and we give it to u'.

We as customers would not mind the packages if they were designed to suit us. A person who wishes to only see some South channels and some sports has to pay for the full pack. Even if he subscribes to ur pack, the charges are unacceptable.

When these channels are available for free as FTA, Why do u put them under special packs?

Why are these free tp air channels not free??

TataSky receives a carraige fee from the channel boradcasters for putting them on the platform, Then why charge money from the subscribers?
U guys have not stayed away from sending us ad's via alerts, all ur active services are crap and filled with ad's, U get the money, The customer suffers.


3. Latest News: ESPN STAR, Star cricket moving to a spl pack called sports platinum pack, charged at Rs.75 a month.

When TataSky gets these channels at a much lower cost, why not pass the benifits on to the customers. TataSky decides whats good and whats bad for the customer, expecting the customer to take it just like in jail. It just does not make sense.

I[censored] removing the channels and charging them in a separate pack why not reduce the base pack rates by the same amount, The base pack rates only go down for a bit, the add on pack rates are always high. Simply indicates Tata is money minded.

No reason is still given for having removed 13 zee channels, Rate still staying the same. If TataSky removes something, the money is saved, TataSky earns while we suffer.


4. Speculations, Speculations, Speculations.

Nothing in TataSky is clear or transparent, All the policies are hidden, The customer care does not know one bit about TataSky, We are more updated about the happenings in TataSky than the customer care itself, We run a forum that is a
better and valid source of information than TataSky customer care Center.

Given all the speculations that remain unclear, We the forum members have decided to start a hate thread against the service and have decided not to suggest anybody TataSky even when TataSky is offered for free.

We did suggest a few people, based on quality of service, It was bad but acceptable at that time, TataSKy claims its picture quality to be DVD, but has never understood the Term DVD quality picture and sound, We the customers accepted it.

Now the recent speculations on the channel packages make the same unacceptable, The quality is bad, u better take cable.

No particular reason is given for the removal of multiple camera angles, Highlights on demand for the IPL and the coming Australia west indies series, Only reply received, The content provider does not will to give, hiding the face that TataSky is not willing to pay for the same,

Revised Motto of TataSky:
We want more money, Not happy customers.
We want to lead the market, don't want to stay there.

Does not look like u want to stay there, as the big competitors enter, Tata makes a move that only leads to more customer disconnecting. Nice strategy! earn as much as possible before the launch of new services, then we will offer everything for free. Nice work Guys!

Make all this a part o[censored]r so much grouse website. It was never fun being on the website, There is nothing exciting.

Referral coupons are offered, But u need to buy through the customer care of TataSky at MRP, Does TataSky realize the discounts are available in the local markets. U have the STB in ur hand, and dont have to worry about getting it installed.

Buy it from the CC and have the tension of whether the product will be delivered on time, will it be in good working condition.
Let us all tell u, the programme is a failure. Get over it, Dont waste money on it. TataSky sure can make a fortune by it.

We were all happy customers, I[censored] dont realize, each o[censored]s in the forum have 1000+ balance on our accounts only trusting that no matter how bad the service is, we still feel it is better than the other providers. Now is the case where we deny this.
It has been the worst.

We will all be leaving happily once our balance is over. U guys enjoy our money. Thanks for making us realize, If it is Tata, stay away from it, even if it is free.
We can assure u one more thing, None of the forum members, TataSky Users are going to buy ur Nano car, We realize it now.
It may be cheap, but we are sure Tata has already formulated a way to cheat the customers and earn money from the Cust-se-mar (die of pain, customer). Lemme suggest u one, Make the engine run on a apecial fuel that can only be bought from Tata, Make money. Thats what u have been doing so far with TataIndicom to begin with, Now its TataSky's turn.

Thanks to u and ur services.
Time is still not run out, Time to improve.

Get to know ur customers and value them.
We are not dumb and silent like ur Customer Care.



Members
Broad Band Forum - TataSky DTH Service
http://broadbandforum.in/tata-sky-dth
[protected][protected][protected][protected][protected]

This is the point where TRAI needs to step in to preserve the customer rights, Can somebody make a petition for the same, can v do something about the problems associated, which is not a personal problem but a problem associated with 2 million customers. Tata as a product sucks big time.

For anyone reading this, do not buy TataSky or any tata product for that matter, Its always been a problem being a TataSKy subscriber.

Kunal
http://kunaljanu.worpress.com
[Read the blog for more problems associated with TataSky]

We a Mud storm in Delhi on 14th Morning and by the time I came from Office the Satellite TV had given up ...I called there call centre for logding the complaint ...and was assured that action by there engineers will be taken up in 24 hrs and payment for there trip woul have to be made by me ...!!!

One day went by with no calls or intimation from them!!! i gave them call again ...there call centre says it would be sorted out in 48 hrs will is the sLA with engineers ...

2 day went without there engineers bothering and I called them again ...these tata sky guys are smart you will have different person picking up the phone and showing ignorance about the complaint and asking for another day ...

and above all this while these guys have been charging me despite the fact I am unable to avail there services ...It's time that these guys should be given a lesson and taken to consumer court for haressing me day after day...

I'M A CUSTOMER OF TATASKY FROM NOVEMBER, 2006 MY SUBSCRIBER ID IS:[protected]. BUT FROM LAST 3 DAYS MY TATASKY SET-UP-BOX IS UNABLE TO RECEIVE SIGNAL DUE TO THIS I'M & MY FAMILY ARE WORST SUFFERERS. WHENVER I CALL TO TATASKY CUSTOMER CARE CENTER NOBODY GIVE PICK UP THE PHONE ONLY A VOICE MESSAGE IS PLAYED THAT'S YOUR CALLS IS ON WAIT...SO I TAKE DECISION THAT MY MY TATASKY IS NOT BECOME NORMAL THEN ON TOMORROW I SURRENEDER MY TATASKY WITHOUT ANY HESITATION!!!

I have installed a tatasky dish tv. My Id No is [protected]. I phoned tatasky to register a complaint ( no 1-[protected]). I was shocked to learn from the person from tata sky that I have a personel dish, whereas, I live in a society where there is a common tata dish and my cable is connected to the common dish.
I would therefore request that the individual dish be installed immediately.

Dear Mam/Sir,

I all ready purchsed your Tata Sky setbox for my house (Dt -29/04/08).But still i waiting for connection but nobody will not come.Totally I am fed off your service (life Zinga Dala ).

Pls send some body for connecting that instrument in my res.pls note below address:- Rajesh Kumar.
C/0:-Karan Singh
Vi/Po:-Jaunti.
New Delhi -1100081
Mob:-[protected].
Mob:-[protected].
Tel :[protected].
I am waiting your prompt reply.

Thanks
Rahesh
[protected].

09 April 2008
Time : 12:30

To TATA SKY,

I received ICICI bank advertisement at home on offering of TATA SKY product. Based on the advertisement I initiated my query and request to TATA SKY help line at Pune. 1st time on 1st April 2008, I talk to Mr. Ajay for Hardware (my Order number is 1-[protected]). He told that maximum delivery time is 3 days, but he will see if it can be delivered in 2 days; mean while during transaction a telephone help line booking call gets disconnected. When I called again, I talk to Mr. Kunal and booked my order on ICICI bank Credit card and I was assured that hardware would be delivered in maximum 72 hours (by 3rd April 2008).

After 2nd day late evening I started communicating to help line till 5th April Night. During this period I talk with your operators and Team Leaders named Mr Panse, Mr Hrishikesh and Mr Nair. No one could able to tell me about my hardware’s status and what would be exact delivery time-frame. I sent email to TATA SKY help line ([protected]@tatasky.com) and launch a complaint, even till today no one responded to my email nor even taken a pain to call me (my complaint number is 1-[protected]).

During this period I have spoil my time and money on phone calls and talking to TATA SKY people who are just Puppet.

All the way you have taken advance payment and its very surprising after taking advance payment, you are not able to deliver the hardware or convey me the status of hardware even till today (mean while As per my initial discussion with help line people and the assurity given for delivery, I requested my cable operator to cut cable line).

However I got Local dealer details from your website, I call total 03 dealers near in my area and every one told me that they can deliverer the hardware in 2 hours to my home and Payment can be made after hardware reach to me. If your dealer can do this then I do not see why there is delay for direct order.

Further I came to know from help line that after receiving hardware, again I have to put a call for Installation, which will again take maximum 72 hours (as per your marketing help line comments) for it.

If you would be fair enough with the customer at the beginning and tell us that it would take 10-15 days the expectation can be build up.

Now today dated 09 April 2008 at 12:30, a delivery person appears with hardware for delivery.

Looking after their response, a service and decelerate in delivery from the beginning, I have lost my trust on TATA SKY. And I decided not to continue with them.

Sub ID - [protected]
Purchase Tata Sky from Online Help line on 29.03.2008 (ID - 1-[protected]) Online subscription amt is RS 2199/-As promised by the TATASKY executive the Hardware would be delievred with in three working days afetr repeated follow up (ID 1-[protected] and 1-[protected]) the hard ware was received on 11.04.2008.
The cover indiactes the free voucher of 1000/- inside but actually they were worth of Rs 700/- only. I was told that by mistake the Rs 300/- are not credited to my account as the payment was made through Credit card.
Still the Rs 300/- are not credited and I have to pay the extra Rs 300/- to avoid the disconnetion o fmy Services

I have tata sky dish, digicomp, settop box. it was purchased in january 2008. the offer from company was, six month free telecast direct to home. but within four months, in april 2008 dish stopped receiving signals. Why? the engineer came from company, simpaly said due to monkey jumped on dish, stopped receiving signals. (there is no visible marks of monkey jump on dish). second thing after tries of 4 to 5 hours to check it, he said new dish should be installed for Rs INR 600/-. which i say is illigal. now, this money he hasn't taken from me cash. it was just cut against the remaining balance of 600/- (exactly) lying in account of tata sky dish (company) means now we enjoyed tata sky facility for only 4 months (in place of 6 months given by company) I say its a loot of 600/-.

I have purchaged Tata Sky connection on 22nd DEC 2007 and got 6 months free subscription with it. Now in 3 months my connection is cut and it is displaying message that it is black listed. I have called to customer care also and they told that I tryed to take multiple connection with single set top box, but I dont know how it is possible we have only one TV in out home and also agent with whome I have purchsed the connection said that you can run only one TV with one set top box. I dont know where is the problem and what is to be done now. Please help us in resolving the issue.

Sir,
We joined Tata Sky with high hopes but it is really sad and surprising that we are not shown some of the free channnels like "Peace TV" and "QTV". Inspite of requests we are deprived to see these channels as all the other free channels like "Sadhna", "Sanskar" are all shown from the very beginning.IF such disparity is shown unintentionally even then people will be bound to think of seome vesetd interests. It is my humble request to show us the above mentioned channels as people everywhere are dying to see "Peace TV" and "QTV".

TATA Sky DOES have VERY lousy customer care. i JUST don't understand how they recruit personel who do not understand english. I got a time-slot for getting an installation done for 10:30. When i called at 11:30 and spoke to one Jitesh Kulkarni, who spoke very slowly, and ended it by cliaming that the security guards had prevented the installation chaps from entering. I went down, and asked the security people, and they denied anyone had come, at all. Anyways, the gentleman assured me that he would call me, which he DID NOT, and so i called again, at 2. I spoke to some woman called Yogita, who refused to divulge her FULL NAME, and stated that the installaton people could turn up, ANY TIME, during the day. She seemed quite lost, and when i asked her for her full name, or the name of the Customer Care Manager, she started acting funny. She refused to give either of the names.
I CANNOT believe, that the TATAs are out to run organisations, of world standards, when their customer care management, is NOT in place.
Also, if there IS an option for language, and one choses English, is it TOO much to ask, that the customer care executive speak SOME english.

My ID No is [protected]. I purchased from Navi Mumbai, vashi. I am staying at Nerul- navi mumbai. I requires the availability -shopes where I can get the vouchers. The shop name Address and phone no may pl be mailed.
It is required for Nerul , near by And also in CBD belapur area.
Joshi D D

Dear Sirs,
I have installed Tata Sky in the last week of October 2006' and there was some problem in September 2007' when their engineer came and there was some direction problem with the dish which was rectified by them and i was being told that you will not be charged since you are covered under warranty.
But when i received their December 2007' statement i was surprised to see that they have charges Rs.300/ as visit fees.I had immediately contacted Tata Sky people but they refused to help me out in this matter.

Note: forwarded message attached.



My Tata Sky Customer ID is :-[protected]

Dear Sir/Madam,



This is Regarding the bad service made by TataSky Television channel network. I bought the TataSky satelite system on the first week of March, at that time their Customer Service Representatives assured that the channel cost will not be increased and it will remain same for the package given by them at that time, but later the Network War between TataSky satelite services and Dish Tv Satelite services they were forced to cut some channels, but they havent reduced the tariff at that point of time. But in the recent days they are asking more money to view some channels but they are not giving any reason for price hike and they are stopping the broadcasting of the channel, for these issues I have requested the reason to Tatasky Customer care servie and even I have sent mail to them regarding these issues but they haven't given any proper reply and solution to these things. One more strange thing happened today is they Suddenly discontinued the Active Sports package today without any information. But it was gien them by free of Cost even you could have seen the advertisement when they entered in the Market. Since we fall in The CONDITIONAL ACCESS SYSTEM AREA, I have gone for TataSky Satelite Service but now they are behaving indecently by not replyin for any of our queries and hiking the price as much as they can and one more thing in the CONDITIONAL ACCESS SYSTEM is that the subscriber must pay the price only for the chanels he/she wants to see but TataSky Satelite services asking money for whatever chanel they provide for eg. I dont need the Chanels in Marathi, Gujarathi, Oriya, because I am in Tamilnadu but they are relaying all the channels and asking money for it.

So I request you people to intervene in this issue and helpus to overcome these issues faced by the people like us.

I am hereby sending the Trai Directives to the Conditional Access system and the last mail which I sent to Tata sky ustome Services.

Thanking You,
Your's Truly
Santhakumar.K
27/12/07


TRAI mandates itemised billing for cable TV

NEW DELHI: In a move that will usher in transparency in the cable television segment in metros, telecom regulator TRAI has asked all multi-system operators (MSOs) and cable operators to provide itemised bills to all subscribers in metros. This means that the cable bill will now have details such as the price of each pay channel, bouquet, and set-top box rental in CAS areas. In short, your cable bill will now look somewhat like your cellphone bill.

So, if you are a CAS subscriber and use the set-top box to watch pay channels, you would be given a single bill which would be generated by the MSO and not the cable operator. The bill would be generated monthly and would indicate details such as entertainment tax and tax registration number of the MSO.

The bill would indicate the amount the CAS subscriber would pay for subscribing to a single pay channel or the bouquet of pay channels. If it’s a bouquet, the name of all the channels viewed would be indicated in the bill. Also, details about monthly charges for set-top boxes and amount of each type of tax levied would have to be disclosed in the bill. The MSO and the cable operator cannot promote different schemes of payments, TRAI has said in its directive.

In case of a subscriber in non-CAS area, the bill would be generated by the cable operator and not the MSO. The bill would also be itemised and carry the same details as a bill for the CAS subscriber. In both the cases, whichever party generates the bill is also responsible for delivery of the bill and collection of payments.

With subscribers facing problems due to faulty billing system and inconsistent service quality, TRAI has directed that the MSO would be liable to maintain quality of standards, including arrangements for handling complaints and redressal of grievances of the subscribers. The regulator has also asked MSOs and cable operators to furnish details about compliance of billing rules before the end of this month.)

I have subscribed for TATASKY last week and paid the money through credit card. they said it will be delivered within 4 days. but i have not received it even on sixth day. when i called the customer care they said its been delivered.

i was shocked and shouted at them. then i threatend them i will go to consumer forum, even then they wer not able to give me proper answer and they are not able to find out wat is the mistake. finally they asked two days time to track the equpiment.

sud ID:-[protected]
i am totally not satisfied the type of serrvices while recharging the validity of the channels i have already paid (recharged scratch card )of 500 Rs and have not got the amount credited in my balence from

last one week i am suffring terribly as i am geeting warnings that my channels will be terminated this is not called CUSTOMER CARE nor any sort of attention

towords the duty....if my problemis not resumed then i will file the case in CONSUMER FORUM ...........

AN AT LAST AS A GOOD CUSTOMER I REQUEST U TO ACT SOON ..... AN SOLVE THIS PROBLEM......



scratch:[protected]

Please find below the letter written by me to Tata Sky Customer Care.

Hi TataSky,

Let first let me share with you some hard facts.

DishTV subscriber base is 2.1 million versus Tata Sky subscriber base of 0.7 million. DishTV offers 170 channels (and increasing) versus Tata Sky 100 channels (and decreasing). Both charge same price Rs. 300.

I am subscriber of Tata Sky for over 5 months. I want to give you certain feedback regarding the service of Tata Sky experienced by me and several others :

1. Total number of channels continues to be woefully short of expectations. Infact Tata Sky is very choosy and more interested in removing certain channels. Many easily available channels like Zee Bouquet, B4U, Zoom, SUN Network etc. are not present in Tata Sky. You promised 150 channels & delivered only 100 channels ??

2. The packaging of channels is nothing more than a joke. There is simply no categorization of channels and the viewers will have a tough time choosing the right package. A better packaging in terms of Movie, Music, Sports, Regional etc. was expected.

3. Channels like Movie Central, Audio Channels are still not available. No niche channels for Tata Sky subscribers. No sense in paying premium for watching the same cable channels with ads.

4. No signals during rains. This fact should be clearly made known to the people before buying. Instead of spending money in useless advt., try educating people about your products & services in true earnest.

Because of the reasons above and others, people are shifting to DishTV. I too see no reason why I should stick to Tata Sky. Ultimately I will end up paying more for less in Tata Sky. I hope you got the point. THANKS.

TATA SKY Customer Service is WORST in the whole world. We ordered Tata Sky Dish from online after watching the ads they show on TV that they have Number One Customer Service in India. But the very next day a service engineer told us that our dish can not be installed because there is No Line-Of-Sight and he assured us that you just call Tata Sky customer service and your money will be refunded in next 2-3 days. Then our saga of harassment and frustration began, every time we called their customer service number, they told us 'sorry for the inconvenience', which they never meant by heart and assured us that next day someone will come to pick up the cable box and then your money will be refunded back to you in next 3-4 business days, Which Never Happened till now and we have spent already so much money in calling their STD numbers from our land line phone and lost so much peace of mind and energy. I wish we could File a Joint Law Suit against Tata Sky and claim such a hefty amount from them in penalties that they should go Bankrupt. It is this kind of Customer Service and Frauds because of which India is going to suffer a lot of loss as there will be no one trusting Indian Business companies and ultimately its a loss to the whole country.