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Even I faced some message that said your current box does not support this service. I called the customercare at tataky and found out that I need to upgrade my STB to the new MPEG-4 technology. They also said that they would swap the box at no extra cost. Tata Sky is also providing attractive offers to existing subscribers. Existing subscribers can return their box and bring home a new Tata Sky HD or Tata Sky+ HD connection at a special offer price.
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Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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1. Free (1 month warranty of STB)
2. Rs. 500 (12 months warranty of STB).
You can choose one of these and start watching what you are missing.