[Resolved]  Tata Sky — channel modification

I am having a problem in changing my channel selection on one of my secondary set top boxes.

I have 3 set top boxes:

Primary: with last 4 digits being xxxx
Secondary 1: with last 4 digits being yyyy
Secondary 2: with last 4 digits being zzzz

The problem:

The problem is with secondary 2

I have tried today (19-sep-2019) to modify the a-la-carte selection that i had made on 18-sep-2019 4 times but with no success. The first 3 tries were made around 0630 hours, 0730 hours and 0930 hours. Post these attempts i had called your help line[protected] who took a complaint (Ref aaaaaa) and committed a call back. I received a call from their rep (Tata sky help +[protected] who advised me to:

1. Try again
2. In case of another failure to send a screen shot of the failure notice.
3. To use the app on my smart phone. I ruled this option out for personal reasons.

I followed his instruction. This resulted in another failure

Accordingly i enclosed:
• a screenshot of the failure message (“internal server error”) – jpg and doc files
• a pdf file giving the screen that had appeared prior to the ‘error” screen showing the selection that i had made and the cost prior to my selection the “confirm” button.

I get a response to use the mobile app (Which i stated clearly i couldn't) and to send the screen shots of the website failure (Which i had). Thereafter - no action.
Cannot understand why tata sky has a web facility to change channel selection if it doesn't work properly and to keep recommending the app. Does tata sky stand to gain from the using the app which for a senior citizen like me is difficult to see.