Tata Sky — Channel not being receive 472 and poor customer care

Address:	Pune, Maharashtra, 411040
Website:	www.mytatasky.com

I am an old subscriber to Tata sky services since about 3 yrs now. My subscriber no. Is [protected] and my mobile no. Is [protected]. Please refer to my complaints made through Tata sky portals on 28 sep, 03 oct, 05 oct and finally now on 12 oct 2015 (attached screen shot) about a channel 472 being not received since the day when you recently altered the no. of channels when earlier this channel was on 471 (news nation). A technician visited the premise and ascertained that everything is fine and signal strength, receiver box and LNB all are functioning well. He tried all possible ways like changing LNB, and receiver box also but it did not help. Thus he could not find any fault on his visit and left back saying that he will apprise his seniors to look in to this matter. But i was surprised to see that no one came and also that the complaint was closed. Then again i raised the complaint and this time after long talk requested the customer care girl to get me connected to her senior staff and reluctantly she did connect me to Mr Narender who assured everything but as usual, he too was ineffective and only gave false assurances and again the complaint was closed without resolving. Frustrated with this attitude i again have raised the complaint to Tata sky and copied it to TRAI, India to put them in loop of the fraud happening to me. Hope some fruitful outcome though writing to you with quite dejection, sorry to say.