Tata Sky — Channels are not coming (no signal issue)

From the 25th of march 2015 there is no signal on tata sky, .And in spite of repeated calls to the operator and missed calls and sms sent to the number indicated on tv .the usual response is the representative will attend to your complaint within 24 hours. it nearly a month and still issue has not at resolved. Engineer visited and not resolved the issue but closed the complaint. Once again ticket has been raised and no response from the customer care. On what basis should i pay a bill when services is not provided o your customers . No signal still persists and when will it be rectified is a million dollar question it seems. .Absolutely disgusted with this service and what audacity to flash on menu age pay bill and sms sent to pay bill by the 25th april..who will compensate me for the days gone without service??? are you taking the customer for ride and fleecing them and a stunt to derive money for ur personal gains and promote some gimmick and get the customer to pay more for NO SIGNAL..??? Ticket numbers : Closed : HQAJVFM Opened : HRYLW71