[Resolved]  Tata Sky — channels are not working properly

Address:122001

Very unprofessional staff. I am facing a network issue. Only hd chanels are working rest standard are not working. So i called customer service. They are saying we can't go and check what is going on with satellite. We will send our technical staff they will check the problem and you will be charged.. But my question is if the problem is with your network then why customers should be charged.

I am thinking to disconnect the tata sky services and choose other networks.
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Dec 28, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
Tata Sky Customer Care's response
Hi, we understand your concern. As per our company policy, these services are chargeable.
Complaint comments 

Comments

Did not watch tv for a month was out of station.. Did not recharge also this 1month
Now aftr 1 month wen i switched on its says" pairing error wrong card" n ol this... How to resolve this pls guide
Tata Sky Customer Care's response, Nov 28, 2018
Verified Support
Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID so we can assist you better.

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