Tata Sky — Channels not showing. Not resolved even after complaint

Address:

Pune, Maharashtra

I have complained tata sky about signal issues for [protected] by calling them in customer-care. But it seems no action is taken by them. It's almost a week since the complaint is registered and I am getting only false assurances by the customer care with no action on ground. Will they charge for usage for these days where I am not able view channels is the case of worry. -Prem