Tata Sky — charged extra rude behaviour and when asked given no proof

Address:

New Delhi, Delhi

Dear Sir, I like to report that, I am using Tata sky for last 5yrs. one with RMN-[protected], and one with RMN-[protected], now I never had any problem with tata sky ever till this month, i called tatasky on 14th of may 2015, while I was charging my set top box for a month, as i was doing this for more two years with set top box for RMN [protected], I was being charged for rupees 359/- every month for last eight months and didn't notice why it was, I thought maybe to earn bonus of rs.15/- TATAsky has upped the limit, but when I call tata sky to confirm about a plan for one year and confirm about why I was being charged every month for rs.359/-, to my surprise I was told that you have Active cooking channel activated on your box since 2nd september 2014, I told them I never activated anything and confirm the same from my wife as well she said no to it, the person said it cannot be activated till I GIVE MY consent, which I never did, so I asked them to give me a copy of my consent or refund the amount, that person put my call on hold for 18 minutes, it was so rude i felt humiliated, I had to disconnect the call and call back again, and this time i asked for a senior person, i was connected and was told you will get a reply up till 17th may 2015, nobody called, so i called again on 19th may 2015, same reply you will get a call from concerning department, no reply, then i called again, and then I was told i will get a call the same day, did not happen, but the next day I got a called from tata sky, but person was in too much hurry, all he said was it was done from your side so no refund will happen if you want to see tatasky you need to recharge in a very rude manner, i asked him copy of the audio, to it he said can't give you copy of audio will give a description of talk, and it happened with your wife, I requested again you have to give me audio copy if I or my wife have given you the consent, I will not accept a written description, as your company keeps a record for the calls made to you, on this the phone was disconnected very rudely and no call have came afterwards, though I did receive a mail which is as follows:- Service Request No: 1-[protected] Hello Mr. Kumar, We regret to inform that we will not be able to process your credit request for Active Cooking Package since it was added in your account after taking proper consent on call. Hence charges are applicable and will not be refunded. It is always a good time to know your account balance. Your account balance is Rs. 5.11 available as on 22/05/2015 and account is inactive. Thanks! Vaibhav S. Tata Sky Customer Care tatasky.com / [protected]@tatasky.com and till now I have not receive any audio proof for the same and told to recharge, for your information in market if I go for a cable connection they charge only 250/- per month and give more channels then you do, and they are there at the doorstep at one call, and listen to us without charging for the visit, that is called service, and tata sky promptly go out and say we our best in customer service you will see all the ads coming on tv channels and tatasky channels, if this the service you provide then I am sorry to say your service has no standard, its pathetic, miserable, you guys need to do more, and I am there with you for so long and want to end this on a bad note, so I request you to again look into the matter, and refund the amount or give the proof that either me or my wife has given call to do so.. before i escalate the matter further to higher officials in tatasky and consumer forum. waiting for your response. Thanks & Regards LALIT KUMAR +91-[protected]