[Resolved]  Tata Sky — charges for super lnb box

Address:

C/104,Shangrila Apts,P.K Road,Mulund west, Mumbai City, Maharashtra, 400080

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Have tata sky hd+ box and i am customer from last 7 years. I was facing no signal issue for all hd +1 channels yesterdaly i raised an work order with tata sky for service to address the same

Post analysis, technician told me to replace the lnb as my dish had universal lnb instead of super lnb and this will cost 800 plus service charge rupees! I discussed with him that if this was the lnb which should have been for hd+ set-top box then why did they installed the other type of lnb earlier? Moreover such replacement shouldn't cost as the earlier one was not faulty/damaged. But all discussions went into vain and finally i had to shut down my other connection only then i was able to view my channels

My expectation is that since my earller lnb was working why i should pay for any modifications which these guys do
I was watching my channels comfortably and had no problem
Is it fair to charge us for their doing

Please take actions at the earliest and change the lnb so that i can view both the set top boxes else pay my money back for the extra set top box