[Resolved] Tata Sky — charges of rs 23 per month for seeing republic tv (channel 616) which is free.

[Resolved] Tata Sky — charges of rs 23 per month for seeing republic tv (channel 616) which is free.

S Sharadkumar Shah from Kalyan, Maharashtra

I have chosen a pack named “marathi hindi premium sports english” for which i am paying rs. 346 per month. Also i have to pay rs. 176 per month as “network fee” for 125 fixed free channels. Totally, it is rs. 522 per month. The problem is that the channel “republic tv” (Number 616) is not included!! Though it is a free channel!!! I manually tried to add it through tata sky app. Surprisingly, i am informed i will have to pay additional rs. 23 per month for adding this free channel!!! (As the “network fee” changes from rs. 176 for 125 free channels to rs. 199 as channels change from 125 to 126, increase of one channel though it is free channel!!!) Important part is that customer has no option reduce or change the fixed 125 channels. Will trai look into matter and redress this cheating? The whole system design by tata sky is to charge customers rs. 23 per month for seeing a free channel!!! Was this information helpful? No (0) Yes (0)
Mar 15, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Feb 08, 2019 Tata Sky Customer Care's response Hi, as per the new pricing regulation, NCF charges of Rs.153 pm (incl. of taxes) will be applicable even if you opt for FTA channels only. If you opt for > 100 FTA SD channels, then additional NCF charges of Rs.23 pm (incl. of taxes) for every 25 additional SD FTA channels will be applicable.
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Comments

Hemant Bhagoria

from Hyderabad, Telangana

I have opted for package, but number of opted channel are not coming and I am being charged. I am not able to get/edit my package. The website is very misguiding. Infact there is no option to edit the package. You are looting the customer. Attaching the photo of deceive by you.

Tata Sky Customer Care's response, Feb 10, 2019

Verified Support

Kindly share us your RMN/Sub ID so that we can assist you further.

Mohindra Punjabi

from Mandawar, Rajasthan

Not needed multi tv connection take it back my 1550 completly Unsatsified.. Done complain many times no support given.. Connection given based on fake information

Tata Sky Customer Care's response, Feb 10, 2019

Verified Support

Kindly share us your RMN/Sub ID to assist you further.

sudhir venkateshkulkarni

from Mumbai, Maharashtra

I contact custer care no satisfaction no bodyknows how to adjst the channals to ad or delete no option for HD no option for marathi channels
Iwant marathi hindi HD plus eng movies show charges all including

Tata Sky Customer Care's response, Feb 10, 2019

Verified Support

Tata Sky has always worked towards ensuring a hassle-free and smooth transition for our subscribers across all our platforms. Now you can choose your favorite channels very easily through the Tata Sky Mobile App or www.mytatasky.com or visit your nearest dealer. In just three simple steps your choice will be captured and go live with immediate effect.

Tata Sky Customer Care's response, Feb 10, 2019

Verified Support

We have provided the best-fit bouquet/subscription for you so that you do not miss out on any of your existing favorite channels, without going through the hassle of identifying and choosing the bouquet/channels which suit your viewing requirements. Also, you can still add/remove channels or bouquets as per your viewing choice through mytatasky.com, Tata Sky Mobile app or by visiting your nearest Tata Sky dealer.