[Resolved] Tata Sky — charging rs 300/- for door no update

ravindra narayanaswamy

from Delhi, Delhi

Address:

122018

I relocated to Gurgaon in the month of May 2019 and got my relocation re-connection done. Today 14th June 2019 as i am unable to view my TATASKY connection due to error "No signal" i made a request for technical support.
I received a call from the customer care today 14th June around 9.21pm from the number [protected] and while verifying my address he said my registered door number is 105. I said no its 101, only few weeks back my re-connection after relocation was done at the same address, my address was checked and re-connection was done, how can it be changed now.
Customer care person said to change this door number back from 105 to 101, i will be charged Rs.300/-. . This is ridiculous and absurd!

TATASKY nowadays are charging and deducting the amount without my knowledge for various reasons.

If you charge Rs.300/- for changing door no., which is your fault, i will cancel my connection.

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Aug 10, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. Please allow us some time. We will look into it with the utmost care and get it resolved as quickly as possible.

Verified Support

Jun 26, 2019

Tata Sky Customer Care's response We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!