[Resolved] Tata Sky — Cheaper version of the package not available, for selection on the website even though it is visible

muktav

from Bengaluru, Karnataka

Address:	560024
Website:	www.tatasky.com

Wanted to purchase a new connection for tatsky ultra HD annual - its available for 15290 on the website, but am not able to select on the same, for Karnataka, though I am able to select the more expensive package. When I call their call centre, they are happy to give me the same package at a premium - Rs. 600 costlier. 15890. I was told this is because they are discouraging CC payment. At the same time, if I purchase over the phone, I am able to pay by CC. IF this is not cheating, then what is?

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Jan 31, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

Tata Sky Customer Care's response Hi, we do not want you to feel this way. Allow us to help you. Please share your contact details to proceed further.

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Comments

Sarothia

from Vijayawada, Andhra Pradesh

There is no signal in my Tata Sky I'd [protected], since last 2/3 days .
And message that recharge amount due is displaying.
Bt my due date is 29/12/16 . Kindly look into matter and do the needful to resolve the issue.
Also I want to change package to my earlier pack of Rs 99 + Hindi entertainment.
Kindly change the same also.

Tata Sky Customer Care's response, Jan 3, 2017

Verified Support

Thank you for the details. We've raised a service request and shall contact you soon to sort this.