Tata Sky — cheating to upgrade in HD

Address:

Jaipur, Rajasthan

I request to tata sky for upgrading set up into HD set-up box on 08 Apr 2015 by the name of my daughter Ms. Khyati Sharma, tata sky id - [protected]. Once a technician came to my home and change the set-up box by replacing old tata sky set-up box . When i use to watch tv programme from that day it was going to freeze the picture, i thought that it is signal or satellite problem, i was continued for the moment till my patient allowed after that i call to customer care number they said that we will get back to you and our technical assistant will come to redefined the problem, today ( 21 Apr.2015 between 14.30 Hrs. to 14.55 Hrs .) Mr. Rakesh -[protected] technician came to my home and he checked . Finally, he accept that " Sir, Tata Sky Set-Up box is defective and can't update . I said that please speak to jaipur support office and i dialed the number Mr. Sikandar - [protected] and he speak to his assistant . Between this conversation they are talking about to delude me . His technician saying that sir he knows everything and i can't him to be fool and said to me that it will take time . As i asked to technician about next then he said that it will take some time . i shocked that i am not using the service from last 12 days and still now, on 08 April 2015 .Set-up box given defective, with out receipt or bill, I paid Rs.990/- for installation new hd set-up box and package recharge of Rs.350/- . After that till today ( 21 Apr.2015 ) there is no conclusion from their side . I kindly request you to please do the need full against cheating and horrible behaviour in conversation as i got massage from custome care : 1. Dear Subscriber, your WO# HROU775 dated 21/04/2015 07:56 is on Hold. For queries pls contact our Helpline on[protected]. 2. Tata Sky Installer visit for WO:HROU775 is scheduled between 21/04/2015 14:40 & 15:20 In case of query pls contact our helpline on[protected] 3 Tata Sky Installer visit for WO:HROU775 is scheduled between 21/04/2015 13:40 & 14:20 In case of query pls contact our helpline on[protected] 4. Hello! Your Tata Sky Work Order No:HROU775.We will contact you soon for taking appointment related to technician visit.