Tata Sky — closing the complaint without giving resolution

Address:

Ranchi, Jharkhand

i called up at tata sky customer care number which is [protected] on 20/04/2015 and lodge a complaint regarding signal issue that my tatasky set top box is not receiving any signal and iam unable to watch TV . they informed me that an engineer will come and visit the home resolve the issue and that will be free of cost. Now till 22nd of april nobody visited to resolve the issue. and in evening on 22nd of april when i call the customer care they told that they have the details saying that the problem has been resolved and complaint is being closed. which is incorrect. I think that these people are enjoying there customers money without giving any service. Tata sky is being time fraud i believe.