Tata Sky — complaint against illegal practices of by tata sky. cust id :[protected]

Address:

122001

This is reference to my subscriber id :- [protected], & my complained which i have been following up with the customer care of tata sky since last few days. This is reference to the bi – annual pack which i have taken & which was valid till sept 2020. Due to the recent trai guidelines, they have changed the subscription fees & other channel costing details, but also said in their guidelines that if customer wants to continue with the existing long durations pack then the choice is with the customer not with the dth service providers. This guidelines were clearly mentioned in the press conference /press statement issued by trai secretary mr sunil k gupta on 29th jan 2019 (Also attaching the news article of the statement).

Just to inform that i have been a tata sky customer since 2005 of my previous connection based at pune location & this subscription since 2007.

Tata sky has changed my plans without taking any written or verbal consent from me & changed the entire set of channels which u have subscribed under long duration packs. & when i called on 12 april 2019 & to check the reason i was surprised that without keeping in mind the policies of trai, tata sky has make its own rules & change the entire package without my consent or approval. To inform about the trai policies, i tried to convey to all your customer care executives but to my vain they were not ready to listen to my concerns or resolve my queries. The i decided to lodge a complaint against the wrongdoing’s by the tata sky. Since then i already had word with three of customer care executives including team leader’s. The complain no. Was 1ewrfl5b was given to me & i expected that some positive resolutions with be done, but even they were helpless & not able to raise any of my complains or queries. I asked three things from them but they were not ready to resolve any of my complains & to my surprise the complaint was closed without customer query satisfaction on 13th april 2019. As per them they cannot do the changes as per the latest guidelines issued by the trai.

I asked three things from them.

1. Show me the proof where you have my consent to change channel packages & if you don’t have then restore my earlier channel packages at the same cost. As this is with my rights as given by trai to all the customer’s
2. I said if you cannot do the above mentioned thing then refund my entire money back in my savings a/c or credit card from where funds transferred to your a/c.
3. Also share the policy or guidelines issued by trai that all long duration packs have become invalid & customer don’t have any option to continue them any further & dth operator have right to make their own rules.
To my surprise their answer is no in all the above scenario’s, when trai is making things more clear for the consumers. Tata sky wants to hide things from the consumers.

With no option left i was forced to write email with all my anger & lost of trust in tata sky.

I expect some positive response from your end, & still keeping trust on the vision of mr ratan tata
& yours, to support the same you are running this company not just for consumers but for your stake holders also.