Tata Sky — Complaint against Signal Failure

Address:

Kolkata, West Bengal

My Tata Sky Customer Id is [protected]. Its has been 13 days without signals. In this "'13 days'' span I called many times and spoke to your customer executive 10 times. My 1st complain No is - NS[protected]dt. 02/04/15). On 04/04/15, I got a call from [protected], saying he was a Tata Sky Technician and asked whether my problem was solved or not. Then he came to my house and suggested me to upgrade my dish and then I could able to watch my channels properly and it would cost me 350 bucks. But before your "system upgradation" it was clear and I could able to watch my channels properly. So I called at your customer care on 04/04/15 at 2:47 pm to make myself confirmed about the price of the dish and why should be I liable to pay the amount. Then I was informed by your Tata sky Executive, M. Chandan that, the person visited my house, was not a Tata sky Technician. And He assured me that a genuine Tata sky Executive would visit my house very soon. As my set top box was not receiving signal properly till 09/04. Again I called at your customer care desk and after so many tries I could able to speak to your Customer Care Exc. at around 9:40 pm. This time it was with again Mr. Chandan. I described him everything and I was asked to hold the phone. I waited for 8-9 minutes. As I couldn't get anything from your side, I had to cut the call. And just after that phone call I got a message from AM-MYTSKY, that my Tata Sky WO NS[protected] of 02/04/2015 22:01 has been completed. I was totally shocked. How could this be possible!As per Mr. Chandan, none has visited our house, then how could be the Work Order be completed. I called again at Tata Sky Customer desk at around 10:25 pm and spoke to Mr. Luv. Then he assured me, the person visited my house, was the none but your Tata Sky Technician. Now let me know whose assurance to be taken? Is it of Mr Chandan or of Mr Luv. Again I lodged the complaint bearing no.: HL9MXD3. Mr. Luv assured me that the problem would be solved by the next day that is by 10/04. As usual till 11/04 none has visited my house. So I spoke again at 2:45 pm and repeated the entire matter to your Customer Care Executive Mr. Shiva. This time I got this call from your end as I mentioned ''NO'' at your feedback message. Mr Shiva assured me that I would get a call within next 4 hours. But the result was the same till 13/04. Again I called yesterday (13/04) at 12:45pm. Then Miss Harvindar transferred my call to Miss Prajakta. Now she assured me that my problem would be solved within 1 hour. You failed again. I called again at around 4:08pm and spoke to Mr. Kartik. And the same drama was repeated. I have spoken to your customer care executives 10 times, mailed at your help desk id ([protected]@tatasky.com), but everything is in vain. I'm really frustrated. Now either you take a action against my entire harassment and refund my money back to my account or there's left no other way but to get redress from Consumer Protection Forum (NCDRC).