[Resolved] Tata Sky — complaint against tata sky dehradun technician

1 Review
Dehradun Cantonment, Dehradun District, Uttarakhand, India
 kamal64 on Oct 17, 2018
Myself cgo kamal k aggarwal, defence officer of ima dehradun. We have a tatasky connection having connection no[protected] pertaining to a senior general officer. We lodged a complaint with tatasky helpline from my registered mobile number (Rmn) on 11 oct 18 at 0930 hrs and dehradun technician (Mob no [protected]) called me around 10 am on the same day saying that they will resolve our querry within 2 hours. But this technician did not revert back as always. When we made calls, he intentionally did not pick up call. He is habitual of doing these types of tactics. Previously also, rep of dehradun technician, used to ask for money in cash for no reason whatsoever giving funny excuses many a times. Even on tatasky helpline, we previously logded a number of complaints against dehradun technician during last three years, but tatasky is not paying heed to our requests/complaints. Result is that this technician is getting encouragement to repeat his such an odd behaviour. Indian military academy dehradun is presently having a lot of tatasky connection. We have got feedback from other officers also that tatasky rep always asks for rs 300-400 in cash for no rhyme or reasons. Even i got refunds from helpline many a times. Overall, the response of tatasky at dehradun is not satisfactory at all. It needs to be more responsible and maturity to handle complaints of their valued customers. Hence, the authority of tatasky needs to take corrective action at these officials on immediate basis for irresponsibility in resolving problems of their valued customers. Regards, cgo kamal k aggarwal, ima dehradun mob [protected]
Complaint marked as Resolved Nov 21, 2018

Complaint Status

[Oct 17, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response, Oct 19, 2018
Hi, resolving your issue is very important to us, and we will provide an effective resolution. Please hang on as we make arrangements to contact you at the earliest.
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    Tata Sky - complaint against tata sky dehradun technician