[Resolved] Tata Sky — complaint against tv service provider

O.P. Jaiswal

from Lucknow, Uttar Pradesh

Address:

225001

श्रीमान जी,
Tray के नए नियमों के अनुसार मैं अपना टाटा स्काई का 02 टीवी का कनेक्शन [protected] को channel wise select किया था और उस एमाउण्ट का रिचार्ज कर लिया था, जो एक महीने के बजाए 20 दिन में ही बन्द हो गया। आज प्रातः पुनः 400 रुपए से रिचार्ज किया और साथ ही टाटा स्काई पर बात की गई तो बताया गया कि सिस्टम अपडेट नहीं हुआ था, आज हो जाएगा और जो भी बैलेंश है, वह एडजस्ट हो जाएगा। लेकिन अभी तक न तो टी0वी0 ही चालू हुआ है और न ही फोन पर बात हो पा रही है। स्क्रीन पर मैसेज जो आ रहा है, उसमें 375.71 का बैलेंश दिख रहा है और ड्यू डेट 20.04.2018 है, इसका मतलब क्या है। पिछले महीने जो प्लान सेलेक्ट किया गया था, वह 400 रुपए के अन्दर का ही था, जिसे कम्पनी द्वारा लागू न करके पूर्ववत् बनाए रखा गया, जो एक तरह से ग्राहक के साथ धोखाधड़ी है और आज भी सुबह 9.00 बजे से अब टीवी नहीं चालू नहीं हुआ है और न प्लान अपडेट किया गया है। जो भी कस्टमर केयर दर्शित हैं टीवी स्क्रीन पर, वह सब बन्द हैं। [protected] पर काल करने का कोई नतीजा नहीं मिल रहा है।
अतः समस्या का समाधान करते हुए नए प्लान के अनुसार मेरे कनेक्शन को पिछले महीने से अपडेट करें।
भवदीय
Op jaiswal
Barabanki, up
[protected]

+1 photos

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May 4, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Tata Sky Customer Care's response Hi, As per TRAI direction, following the new Tariff order, service providers will migrate their customers to a best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit www.mytatasky.com and go to Manage Pack, or visit your nearest dealer.

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Comments

Ashrafi Raj

Suddenly my set up stop working, called on [protected].in evening... Just listing only recorded IVR for 25 minutes... Didn't connect with support executive.. Tried to call 2-3 times in night... They make us fool with saying "your call is important to us."

Tata Sky Customer Care's response, Apr 3, 2019

Verified Support

Hi, we understand what this has been like for you. Please share your RMN/Subscriber ID.

Jesansh

from Hyderabad, Telangana

I a customer of tataskyfor long is being harrased for no fault of his and I am being fooled by tatasky back hand team and tecnichian for three days to extract money

TEJNAKSH HEALTHCARE

Have 2 secondary boxes.they do not show a subscriber id. Also they are not working. Help please

Tata Sky Customer Care's response, Apr 3, 2019

Verified Support

Hi, that's not how it should have been. Kindly share your RMN for further assistance ^Sameer

Rishi158

from Chennai, Tamil Nadu

I not used the tata sky for few months, but now i am starting using but it showing tj=he card is wrong for this set top box

Rishi158's reply, Mar 24, 2019

I no t used tata sky dis h for so many months as a part of education, but now i am trying to use.on this day i recharged the my tata sky account and inserted the card properly as per instructions.but after i oning the tc it showing "It is wrong card for this set top box type error 1"
please solve this for me i am eagerly waiting to see the ipl this season

Tata Sky Customer Care's response, Apr 3, 2019

Verified Support

Hi Rishi, remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.