[Resolved] Tata Sky — complaint for your unprofessional handling of my complaint.

2 Reviews
parwati, Parwati, India
 Vijay N Gadgil on Feb 21, 2019
Sir, my id is [protected] and today i complaint on your toll free no. At about 2.30 p. M. For my set top box is not showing signal. Firstly the lady on call told me to select the new pack as per trai. I told her that till march we can select that option.in this discussion she spent 20 minutes with saying sorry for waiting. Then told me that we are starting the set top box but problem at our end. Til lthat time 40 minutes have passed. So i asked her to connect me to your higer up. One person came with hindi speaking. So i ask him to speak in marathi then he tranferred to madam nilofer she again ask me my id i told her in marathi. She spoke to me rudely. The she ask me repeat in english. I told her again. But she told me that it was not correct. Then she disconnect the phone saying that you are not talking professionally. Is her disconnecting my phone is a profeessional workinhg. I request you to resolve my issue and compensate me for this unnecessary harrasement on your part with rs. 5000 to my accountof tata sky. Also ask her lady to apologise me.
Complaint marked as Resolved Mar 29, 2019

Complaint Status

[Feb 21, 2019] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response, Feb 23, 2019
Hi! We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
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Tata Sky is offering DD National as FTA package. However, when we try to see cricket on DD National, we are getting the message you have not subscribed to DD National. Please offer DD National as a subscription channel.
Tata Sky Customer Care's response, Feb 23, 2019
Verified Support

Hi! All matches of national importance are to be blocked on DD sports/DD national as per the supreme court order.

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    Tata Sky - complaint for your unprofessional handling of my complaint.