[Resolved]  Tata Sky — complimentary alexa. promised no extra billing.

Tata sky gifted us a fire stick which we didn't want saying its complimentary. They've been billing us a subscription ever since and we've not used the product or watched anything on it. For months we've been charged for a service we've not used. We called and asked them to take back their device n stop billing us. Instead of giving us a refund for a complimentary device we didn't ask for. They've charged us enough subscription to have purchased the device and now threaten to charge four thousand if we look at returning it.