Tata Sky — Connection not installed even after several days of payment. No response even after several complaints

Address:

Shimla, Himachal Pradesh

I purchased two tatasky connections on 6th April 2015 i.e. 9 days back by paying Rs. 8680 through my credit card and my registered mobile number [protected]. At the time of payment, the tatasky executive called me several times and asked me to make the payment as soon as possible. When I asked the time, the tatasky executives will take to fix the connection at my residence he assured that a representative will definitely fix the connection in 24 hours. I waited for the call and did not received any message or call from the tatasky officials. I made a complaint on the tatasky customer care on 7th April and reported the issue to them, they assured me about the resolution of my issue, but all my efforts were in vain as the tatasky representatives did not paid any attention to my complaints and kept on telling me that your issue is being handled at priority bases but till now (as its already been 9 days after the payment) I have not got my tatasky connection fixed. Now i am tired of calling the representatives again and again, no one is paying any attention my any requests and complaints. I have made about 30 telephonic calls and complaints during the period of 8 days and now i am fed up of talking to the customer care executives and reporting the issue again and again. The customer care representatives are now talking in a very ill-mannered way and giving fake assurances. I also registered complaints through e mail on [protected]@tatasky.com but i did not received any reply for my email. Tatasky guys are cheats and take advantage of prepaid payments, no attention is payed to the customer complaints. I strong advise to stay away from tatasky as they do not pay any attention to the customer service even the high level executives do not pay any attention to any of your requests and provide you fake assurances, they are cheats. Its been 8 days after my payment and i have not got any connection fixed at my residence and i am feeling helpless and cheated