Tata Sky — Cust ID: [protected] (not able to get any signal since two weeks)

Address:

Bangalore, Karnataka

I am not able to get a signal on my TATA SKY. This issue started about 2 weeks ago and when we called the customer care the recorded voice instructed us to sms "NS" to 56633. After doing this on the 6th April '15. We kept waiting for their representative to come and correct the problem. After calling several times and being placed on hold for more than 15 minutes each time. A person finally arrived on 12th April and reconfigured the system and we started receiving signals. However, this lasted only a day. Since 13th we were back to "NO SIGNAL" mode. Repeated calls have not got us any response. To add insult to injury, our balance recharge amount is reducing every day, despite not getting a signal. If the problem is genuine then the company should have the courtesy not to penalise the consumer for its inefficiency. I am extremely disappointed with TATA SKY. I hope they will resolve the problem asap.