Tata Sky — Customer care not helping me in tata sky mistake

Address:	Rajkot, Gujarat, 360410
Website:	www.tatasky.com/wps/portal/TataSky/home

I am user of tata sky and i was using 2 packs of it 1.dhamal masti 2.hd pack on 17th december my acoount is going to be renew, so they messaged me that i[censored] want to autorenew your running packs then recharge with 4250. so i recharged my ccount with 4250.after that dhamal masti pack renewed and hd pack is not renewed so i called cutomer care and they told me that u have to recharge with 4675 to renew both of packs. so i told them that i got message from tata sky that i have to recharge with 4250 to renew both of packs. the representative told me that you havn't recieved any message with this amount and he dropped my called. so itried 2nd time, i told my problem and they dropped my call 2nd time. i tried 3rd time but same happend, after listening my problem she dropped my call, so now want to complaint against tata sky. there is no one who can controll this such bad things done by this companies? they bluntly said that you have to recharge to renew your hd pack, this is not done!!! if i can buy 4250 recharge pack then i also can buy 425 recharge pack but the problem is that it was their fault and now they are not accepting it and saying that i am wrong.. i think i will get help as soon as possible. i have attache the image of message showing 4250 amount to renew packs and tata sky says that i haven't recieved any message of amount 4250.