Tata Sky — customer id [protected]. not able to see the channels i have been charged. | |||||
1. Even after multiple complains and multiple tries from app and pc login not able to drop the packages. 2. Also i am being charged for movies channels like hbo hd, axn, movies hd, etc but through my set-top box it is showing locked. I am being charged unnecessarily for last 2 months for these packages. 3. Customer service representatives are not having any power on performing these adjustments from their end. They can only guide on resetting and other basic functions which anyone can do. 4. Following is the package i am been charge for : Kids mini hd45.13 Fta complimentary0.00 Hindi basic hd309.60 Cricket english hd44.84 Fta english news0.00 English news23.60 Disney kids14.16 Tv10.00 Tv9 telugu0.00 Tv5 news0.00 Nick jr1.18 Ntv telugu0.00 Movies now hd14.16 Hbo hd17.70 Fashion tv0.00 Dd news hd0.00 Axn hd8.26 Dd pack0.00 Network fee 0 to 150 chs199.00 Showcase vod free0.0 I need to drop following channels immediately: Cricket english hd Disney kids Hbo hd Axn hd Nick jr Movies now hd All these i have been charged for need to be reimbursed. Need update on package change request id no: [protected] Tatasky's software need to be checked by regulatory authorities Was this information helpful? | |||||
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Tata Sky customer support has been notified about the posted complaint. Verified Support Oct 04, 2019 Tata Sky Customer Care's response Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Verified Support Oct 10, 2019 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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Following are still being charged on my account:
Disney kids
Hbo hd
Axn hd
Nick jr
Movies now hd
Even after multiple attempts the channels remain and money is getting deducted from the account, now action from TATASKY. TATASky customer is now asking me to pay 150/- for sending their service engineer to look into the problem.
I still insist that TRAI to check software deployed by TATASKY and take necessary action for charging customers unnecessarily.