[Resolved] Tata Sky — Customer service not ready to visit and rectify the issue

raks232

from Mysore, Karnataka

Address:	560089
Website:	Tatasky.com

Hii.. I'm using tata sky since 5years and there was no issues till last may but suddenly my tv started showing your settop box is unable to receive the signals.. When i call the customer care they fix a physical visit from their technical executive but no one visits my house and before even the given time is expired they are canceling my complaint with no intonation.. Till now i have given complaints for around 6 times but none of their executives have come and resolved it..

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Jul 11, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2017

Tata Sky Customer Care's response Hi, your concern is certainly noted! We will contact you soon regarding this.

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Comments

sidhant1

from Noida, Uttar Pradesh

My account says it is recharged but i cannot view my subscribed channels.please quickly resume services

Lalit Powar

from Bengaluru, Karnataka

Hi Sidhant1, You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter, find out why you are unable to view channels and resolve your issue immediately.