[Resolved]  Tata Sky — De-Activation of Tatasky

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased Tatasky HD + connection under Cash on Delivery Scheme costing Rs 9150/-.Package includes Tatsky connection+HD connection+Mic, annual karaoke subs, standard activation, 1 month free grand sports pack, 1 month free HD activation and Rs 225/- in Tatasky running acct.Equipment was installed on 9 Jul 2014 and I made cash payment of Rs 9600/-( 9150 +300 for wifi dongle+150 for additional cable). My connection was activated on the same day. On 13 Jul at about 8 AM my connection was de-activated with a message flashing on the screen that my Tatasky acct is in debit of Rs 935/- and I must charge my acct to watch TV.I rang up Customer care and explained that just four days back I had purchased the connection and made all the payment in cash for Grand Sport pack for one month.I was informed that my complaint has been noted and will be resolved shortly.I approached the cutomer care many times.Every time I was told that core team shall resolve my complaint shortly.It is now almost four days since my connection was de-activated and no action has been taken to activate my connection till now.My subscription id is [protected].My complaint number at Tatasky Customer care is 1-[protected].