Tata Sky — De - activation of tv signal (id no. [protected])

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Tv signal is disconnected for id no. [protected]. System installed on 19.03.2016. Complaint registered with customer care vide complaint no. Oiffpyp dated 29.04.2016. E-mail also sent for restoration of tv signal on 30.04.2016 at 10:40 am. No attention is paid in real sense. The detail matter is given below.

My payment due date is 09.05.2016. I shall make the payment as per due date. Please restore tv signal for this. Kindly note that as the system is on one year warranty, no charges can be impose related to system problem occurred due to natural calamity. The tv dish antenna got bent due to heavy dust storm. The complaint was lodged with customer care. The installation engineer / technician visited the house and suggested to change the position as the person who installed the antenna initially did not do it properly. We agreed to his suggestion. We are surprise to note that a service charge of rs. 200/- has been imposed and thereby disconnected the services without any information to us. When contacted customer care it was informed by them to first pay and recharge as there is no balance in our account.

This is most surprising even for no fault of innocent customers, they are being penalized. We don't expect this kind of business from an organization like tata sky. We hope you will take necessary action and restore the tv signal and also change the recharge date to 14.05.2016 as we have not been getting tv signal from 28.04.2016 to 02.05.2016.

Originally our recharge date is 09.05.2016.