Tata Sky — Deactivation of Active Fun Learn

Address:

Ghaziabad, Uttar Pradesh

Hi, last month before recharging my Tata Sky I had requested your customer care through phone to deactivate Active Fun Learn and I was assured that it will be deactivated from 24th of last month. (Hope I remember the date correctly) But I am sorry to say that it has not been done yet. I don't understand why my request has not been accepted and despite of my request you are charging for the same without assigning me the valid reason for that. Can you please explain me as why my request has not been accepted.