Tata Sky — Deactivation of programme...

Address:

New Delhi, Delhi

This is for subscriber id [protected]. On the 11th of July, I could not view programmes, there was some problem. On the 12th I put in a complaint late morning and was told the tata sky person would attend to my case between 6-7 in the evening. He did not turn up. On the 13th, I again called and he came by. He said the box needed changing and so provided a new box. Now, as i understand, payments are billed. But does that mean that without prior notice, you will deactivate my programmes with the comment that they will be resumed only once i've made payment? What utter nonsense! Since this morning (15th) i have not been able to view my programmes because of the payment due from my side. Did i say i would not pay? Did you give me notice? Is this the way to treat senior citizens in this country? And suppose for some reason i cannot pay immediately what would that mean? That i go to a local cable operator? Please treat this complaint as a very, very serious one - not only for its nature, but also the mental agony that you put me through for treating me this way. I am proceeding to make payment, only because i do not want to miss any more programmes, as at my age, watching television is one of my most important pastimes. This complaint is being forwarded through my daughter who may be contacted on [protected].