[Resolved] Tata Sky — deactivation of services when the yearly recharge is valid up-to 18 december 2018.

Shyam Sunder Shanker Naidu

from LUCKNOW, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226021
Website:	Tatasky

We were away from our from 28th july 2018 and when came back on 20th september 2018, unable to view the tv channel of our pack. On complaining on call center and online chatting, we were advised that your balance is low. Online chatting person told to recharge a minimum of rs.20/- to activate the services and customer call center lady staff advised to recharge a minimum of rs 50/-. We couldn't understand this. Why they are making us fool, when our recharge shows on screen up-to december 2018/-. We have used once sport channel service for one month for rs.60/- which we have already deactivated next month. How can they charge for other months. If my services not activated by today, i will file a complaint in consumer forum. Please look into the matter and arrange for necessary action required. Thanks

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Oct 24, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Tata Sky Customer Care's response Hi Shyam, your concern is certainly noted. We see that your annual packs are active. We have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.

Verified Support

Sep 23, 2018

Tata Sky Customer Care's response We hope your query has been resolved! Let us know if you require further assistance, we will be glad to help!

Oct 02, 2018

Updated by Shyam Sunder Shanker Naidu Resolved.