We have two active connections, both of which are HD boxes.
The primary link has HD channels, while the secondary has SD channels.
When we recently contacted the team to replace the non-SD box, their technical team literally forced us to buy the HD box instead of replacing it by offering discounts and making excuses that we don't have any stock of non-SD boxes and that even if we replaced it with a new one, it would only last 15 days. They then began to put pressure on us by dropping our packages. To avoid further harassment, we requested that the non-SD box be replaced with an HD box. We purchased a new HD box, but they are still not allowing us to watch the channels quietly.
This has been going on for the past month. I contacted at least ten times to lodge my complaint that my packages are being modified without any confirmation/authorization or notification. When I contacted a senior member of the customer support team, he verified that this is occurring on the dealer's end.
This has been very torturous for the past two months!
We haven't received a resolution as of yet. They re-add the packages to remedy the problem, however, this is completely ineffective!
We don't know why the dealer is acting this way, but he drops our packages once or twice a week. Was this information helpful? | 
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