Tata Sky — deducting the amount without customer knowledge or permission and not refunding

suchithkumar

from Delhi, Delhi

Address:

Vijaya nagara, 560040

Hello,

Tata sky has deducted the balance of 150 rs without my knowledge or permission & not wish to refund now. It is done with help of third party called 'binge'. They installed binge kit forcefully saying it as it is free for 30 days... Will be continued if i am interested further.
But though i informed i dont want this even for free of cost, then did not take back the binge unit & started charging without informing me.

Cheating the customer very openly, without any fear... And not refunding also.

Name: suchith kumar

Subscriber id: [protected]

Amount deducted month / cycle : aug 27th to sep 26th

Kindly take a action as they may cheat many people in the same way.

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Tata Sky customer support has been notified about the posted complaint.

Sep 18, 2019

Updated by suchithkumar I have called to customer care team more than 10 times, nor respnse
I have sent complaint via e-mail, also 6 reminder & not even called once also...
Looks like no ethics & cheating customers directly.

Verified Support

Sep 19, 2019

Tata Sky Customer Care's response Hi, we are here to assist you. We have raised a service request. Rest assured, you will hear from us soon.

Sep 19, 2019

Updated by suchithkumar As of now I got one call from TATA Sky, i was busy asked to call after 10 mins. But no calls received after wards..

Sep 19, 2019

Updated by suchithkumar I am got a call from this number : [protected] & offered refund.. also asked the Account no. But he is not ready to communicate via mail or sms. Later he has not called & also not picking... Can anyone suggest.. is this fake call??

Verified Support

Sep 21, 2019

Tata Sky Customer Care's response A credit has been passed towards your Tata Sky account. Do let us know if we can assist you with anything else.

Sep 24, 2019

Updated by suchithkumar I have received the credits... but definitely not happy.
The reason is : I have called more than 10 times & 4 times sent e-mail to the customer care team.. but i got the reply "Sorry" but we cannot refund!!!

Thank god, after the filed the complained here, the team has credited the amount. What is the logic???? Cheating the people no respect to the valued customer.