Tata Sky — deduction of money from my account, for free replacement of set top box to MPEG4 box.

Address:

Panchkula, Haryana

sir/Madam i am gulshan lath from Kalka haryana my tata sky subscriber id is [protected]. i received call from tata sky regarding change of set top box to MPEG4 box free of cost. their engineer came and replaced the box without remote control. before coming of their engineer my account balance was Rs1800 approx which is recharged for 1 year. after replacement of set top box, which is assumed to be a free replacement, now my account balance become Rs 00 only, and my account is deactivated by tata sky. tata sky customer care personnal are telling that this is a charge of HD upgradation. but i never asked for HD upgradation. and i do not want any HD channels. then how can tata sky upgrade my package. please resolve my issue and i want free replacement of set top box as tata sky is asking everywhere. tata sky is making fool of your customers. please solve my issue.