Tata Sky — Defact in service

Dear Sir, Regarding subscriber ID : [protected], I have effortlessly tried with the help of call centers and finally I had to write Harit Nagpad (Managing Director - Tata Sky) to get resolution to problems faced by me in getting signals since December, 2014 up to August, 2015. Since, before December 2014, I had problems in watching most of the channels and there was message of “No Signal”. I raised this issue with Tata Sky Call centers since then in December, 2014, February / March, 2015, June 2015 and August, 2015 but Tata Sky took 8 months to solve this problem of “No signal”. I had been given various reasons while calling at call center as to call centers was under migration so cannot take any request and Tata Sky is under satellite migration process so that was temporary. Whereas visiting engineers at four different times have given me different reason as to (a) change the disk and cam, (b) replace cable, (c) relocate it, and (d) lastly change the digicom during their visits for complaints entered in December, 2014, February / March, 2015, June 2015 and August, 2015. Finally, engineer visited and changed the Digicom which had resolved problem in August 2015 (if I recollect correctly it was 23rd August, 2015). Nonetheless, I had made humongous efforts since December, 2014 to get the service restored, Tata Sky failed to restore the service for 8 months and I had to compromise on the channels as I was not able to see almost 70% of the channels I had subscribed. Once the service was restored I raised numbers of issues with Tata Sky call centers as to refund the entire sum of subscriptions I paid since December 2014 till the service was restored in August 2015, but every-time I have been informed that there was no service request registered by me in past so they cannot process the refund. The forts I have made to resolve issue with call center can be evident from the trailing e-mails attached which were sent to [protected]@tatasky.com and Managing Director of Tata Sky Harit Nagpal (without any resolution by Tata Sky). I believe that no customer can have trail of entire service requests placed over the period, but I wound as to how Tata Sky could not have that. However, while running through my previous statements and e-mail, I could find out atleast one out of requests raised 4 to 5 times dueing December 2014 to August 2015. The request was raised in the month of December 2014 and engineer had visited to attend service requests (If I recollect correctly request no was 1.[protected] or 1.[protected]). This can be further evident from the visiting charges of Rs. 170 levied on 12 December, 2014 to substantiate that I has started efforts in December, 2014 to get service restored. However, the engineer could not resolve problem and accordingly I had to make efforts to resolve problems in February / March 2015, June 2015 and finally in August, 2015. Further service requests to continuation of efforts are JO604VV, JPEU6OZ, JPEA7OZ, JQK8YOK, JT15HAR, 1.[protected], 1.[protected], etc. Further, during visit by engineers I had specifically denied to levy any visit charges as every time Tata Sky cannot charge for service which it did not resolve in past. I understand when I got call back on 1st September, 2015 and 6th September, 2015 from Tata Sky against some of these complaints and it was wonder to know that Tata Sky do not have any service request registered in past including in December, 2014 which I have provided date of charges debited by Tata Sky and service request number. Further during call on 1st September, 2015 Ms Bhakti (Senior) had committed me to arrange call back within 24 hours from Nodal Office and agreed to send me relevant reference number for complaint forwarded to Nodal Office. I am yet awaiting reference number as committed and call back from Nadal Office. While taking to another executive today Ms Preeti (for complaint no JT15HAR / JT15HAB) it was even surprising to know that there was no such commitment given to me. I would advise in this situation to listen recording of call to understand way your executives fool your customer. If this false statement can be made by Tata Sky, there is no surprise that you do not have records in your system of complaints raised with you. With this I do not agree as to Tata Sky does not have recorded to service or they have intentionally chosen not to record the service. Having regard to inability of Tata Sky to restore the service during December, 2014 to August, 2015, I would like to get the entire sum of subscription refund which I have paid during this period and did not get service. Also Rs. 100, 000 compensation for the mental harassment caused due to forgoing and defect in service by Tata Sky. As per me, none of the service request is resolved and considered close though concerned executive have suo-moto chosen to close the service requests. Treat above e-mail as official complaint to the Nodal Officer’s office. Reach out to me at[protected] only if you can resolve this to my satisfaction. Regards, Ashok Suchak