Tata Sky — Delay in connection setup

anish97

from Jind, Haryana

Address:	Ambala, Haryana, 133001
Website:	www.tatasky.com

My name is Rajiv Jain and I belong to Ambala cantt, Haryana. I have ordered TATA SKY HD today in morning. The TATASKY company executive said on phone that the local technician will call you within 2 hours.
The technician has called me and the time fixed was at 6:00 pm today.. The technician has committed that he will come at 6 pm and will do each and every process of installation.
At 6:30 pm i called that technician for asking where is he, he rudely replied that he cannot come at that time and the installation will be done tomorrow morning.
If he was not able to come at 6 pm, he can tell me at the very first call that he cannot come at 6.
I needed it tonight for a reason thats why i told him to install it right away but he refuses and rudely replied that i cannot come.
I want to lodge a complaint against all of them.
If you cannot give services to the customers on time, you should shut TATASKY down.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and expedite installation.