Tata Sky — Delay in replacement of setup box of tata sky connection No [protected]

So many channels of Dhammal Mixed pack of my Tata Sky connection No [protected] on setup box MPEG02 have been deactivated and no response have received on missed call from RMN No [protected] to replace setup box which creates inconvenience for us. Such an inconvenient action of company is incorrect. Hence requested to replace the setup box and refund the excess charges on account of deactivated channels immediately to continue us on tatasky DTH.