Tata Sky — Dont respond to calls about refund. Closes the complaint with addressing it.

Girish Katke

Address:

Mumbai City, Maharashtra, 400055

My register No. [protected] i saw the TATASKY ad, on TV. gave a miss call. they called me. The person on the other side did not gave me proper information about the Set-top box and packages and booked the plan as he was not at all qualified, as he was not able to write address. He wrote Mumbai in Ahmadabad and lot of mistake after i spelled all the address. The installation person called me and came as the address was all wrong. on 19th Nov i got it installed, and also came to know that there was only 200 hundred rupee difference. I Logged a complain (NO. LCCFE5O) regarding it. They told you need to cancel the secondary ST box and we will refund you your amount and you can upgrade it with HD for 200 rs. But called them for the status on 26th, 27th, 30th nov, 1st and 2nd dec. On 3rd Dec they say that you refund request it declined on 26th. and all those date above told that it will happen with 24 hrs till 2 dec, Now they are saying that it can be done. I have not used ST box it. As my second TV is not come. This was really bad customer service from TATAsky. After they spending cr. of rupees on TV Ads.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at [protected]. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issue.