Tata Sky — DTH cable service

Address:	380027
Website:	tata sky

Sub.: cheating by tatasky dth service dsa at hotel silvercloud, ahmedabad.


Dear sir/madam…

With ref to above this is to inform you that we have been approached by mr ranjeet chahuan assistanrt manager – direct sales (Mob no. [protected]) from tatasky for dth connections alongwith mr shaunak shah tatasky dsa (Corporate) from winnie associates, ahmedabad at our hotel silvercloud, opp. Gandhi ashram, ashram road, ahmedabad.

We were getting cable tv services from gtpl (Local cable tv operator) for 82 connections. On 30/05/2016 we received final proposal from winnie associates, tatasky dsa (Corporate) through email stating very categorically, subscription offer per one connection on monthly basis shall be rs. 312/- and on per day basis rs. 10/-. Moreover mr ranjeet chahuan assistanrt manager – direct sales (Mob no. [protected]) from tatasky informed undersigned that as tatasky is giving 10 mtr tv cable per connection and as such we are already having infrastructure ready, total 820 mtrs dth tv cable shall be handed over to hotel silvercloud free of cost. In past we have born this cost.

Accordingly i paid requisite amount to winnie associates and got all tv connections transferred from gtpl to tatasky on 01/06/2016. It was informed by mr ranjeet that as per tatasky policy for first month we can not opt for per day option and we have to pay monthly subscription for all 82 connections. Accordingly in spite of very less occupancy at hotel we were compelled to pay monthly subscription for all 82 units.

After completion of a month i. E. In july when we asked for daily activation for a single set top box then at that time we were informed by mr shaunak shah dsa tatasky that we can not activate single subscription but minimum four subscription are required to be activated!!! I am enclosing herewith mail from tatasky dsa mr shaunak shah which clearly states that subscription offer for single unit per day is rs. 10/-. Moreover during meeting at hotel mr ranjeet chauhan very categorically explained that we need to pay rs 10 /- for activation and as per occupancy of rooms we shall be charged. It is just impossible to maintain the group of four set top boxes and pay for four unit even if we need one unit activation. I tried to contact mr ranjeet chauhan to resolve the issue but he never picked up the phone after receiving payment from hotel. Dsa mr shaunak of winnie associates told that by mistake he sent me the offer. Instead of multi subscription he wrote single subscription!!! I told him that you are operating against the offer which you have mailed. I am compelled to pay additional amount as i am bound to serve my room guests. Mr shaunak told me that he can not adhere to his email and whatever i want to do against this cheating i can do!!!

Moreover till date inspite of several reminder neither mr ranjeet or mr shaunak has sent the 820 mtr dth tv signal cable as promised by them.

I urge you to look in to matter and do needful. I am compelled to again switch over to other dth cable tv operator due to cheating by tatasky associates.

Thanking you.


Sincerely yours


Gurucharansingh chhabda
Proprietor
Hote silvercloud

Pl find herebelow proposal from dsa


Proposal for : silver cloud hotel & banquets
Opp. Gandhi ashram, ashram road, wadaj,
Ahmedabad-380027.


Submitted by: shaunak shah
Tatasky dsa (Corporate)
Tata sky
[protected]
Ceo. [protected]@gmail. Com


Dear sir,

Greetings from winnie associates.

We acknowledge our sincere thanks towards the kind courtesy shown by the undersign. As you have shown interest in our world class product tata sky. As discuss, we here by quote the special rate to your esteem organization are as under:

Corporate offer : only hardware cost (Subscription to be paid extra)
Set-top box
Mrp special price
(Inclusive of stb & activation)
High definition (Hd)
With installation rs.1800
Rs.450/-

Subscription offer per one connection:
Packs monthly basis
Package - ultra pack monthly rs.312/-
Package - ultra pack per day rs. 10/-
Points to note:
• channel package selection is at client discretion. The recharge prices are inclusive of tax.
• inclusive of 1 year warranty.
Benefits:
• one stop solution / dedicated resource to manage all connections.
• annual savings compared to existing cable.
• dedicated service desk to manage service

Terms of payments:100 % with p. O.

Should there be any query, please feel free to reach me on the mentioned contact details.
Thanking you for your continued patronage towards our services and eagerly await your revert.
Warm regards,
Shaunak shah

Tata sky
Corporate dsa
Winnie associates
Cell:[protected]