Tata Sky DTH — Charges

Address:	400705
Website:	www.tatasky.com/wps/portal/TataSky/home

Hi..
i am saurabh from mumbai.
i have complaning about dish provider TATA SKY.
my Subscriber ID : [protected],
1year back i buy HD setup box.with 1 year Subscription package.
now after completed 1 year i containing same package. about after few month DTH box not working . so i requesting new box.
The TATA SKY provider not provide replacement as NEW BOX which comes 1 year warranty. they provide old box which other customer used and repair one. charges of this (400).
main thing is after me asking i want brand new box with warranty they said your card not working in that new box that means that 1 year package not working in that box.. so my loss almost 5k something .
BUT i sugg. i want to upgrade my box then they provide me NEW BOX .
wait NEW BOX NEW REMOTEALL new.
AND same access card run which means your package is working in that..
the upgrading charge is 8k
my question is why you not provide NEW BOX. in replacement.
as upgrade same thing you do. ?
this is totally paise kamau karbhar. its better to switch to cable . in rain atlist they they woking fine .
[protected]