Tata Sky — DTH connection recharge

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

My customer ID is [protected] and I am having grand sport (rs 485), HDaccess(rs 175) and Multi TV HD (RS 230). Thus total monthly recharge comes to rs 890. It is valid upto 3.4.16.
Now I get a message that my monthly charges are rs 949.Besides above Active English(rs59) is also added which I never wanted.When I made a call on [protected] the operator answered first tried to convince me to have this pack. When I refused, she offered discounted price of Rs 30 for two months. But I said when I dont want active English, why should I go for discounted price, she disconnected the line.
Again when I tried [protected], I get the answer that I can not get it dropped before 30.9.16. What is this? How can you bully it? Pl take corrective action early including against operator who tried to bully, and disconnected the line.If no action is taken, I will complain to Regulator.
P K PALIWAL
[protected]