Tata Sky — DTH - Faulty

Re: Subscriber ID [protected] Since February 2015 we have not been able to watch our TV programmes properly. More than a dozen Service Requests have been generated, but there has been no remedy. The persistent fault has been – picture breaks into squares, screen is blank, when picture appears it vanishes again after a few seconds, NO SIGNAL. The picture and sound never remain normal for even an hour. Disturbance continues and it has been a daily routine since February. Technician made three visits – twice I was charged in February and March @ Rs.170 for each visit, but there has not been any remedy or improvement. If it is clear after the technician’s visit, it lasts only about half an hour or so. So far, there has been no permanent solution. As a layman I don’t know the cause of problem. Your engineer once said that the cable required replacement, but later detected that he was checking the dish antenna of another subscriber, then I was told that the connection to the box was loose. On the third visit he found nothing wrong at our end and said that it was probably due to “up-gradation” process of Tata Sky in progress. Thrice I have sent NS messages to 56633 and twice made miss calls. However, no positive response has been received and the WOs are cancelled arbitrarily without any action. I am tired of receiving SMSs and calls without any action. We are made to pay for the recharge regularly and also for the visits but there is no service to rectify the fault. Please advise what should we do to enable us to watch our TV, fault free. It is high time that some competent person is deputed to detect the problem, and advise whether it can be resolved or not. We, two senior citizens aged 87 and 81 are tired of facing further inconvenience. Hope we will be heard appropriately and will not be harassed by fruitless calls and SMS.