Tata Sky — DTH No signals and no action by customer care

Address:

Bangalore, Karnataka

Manager, Compalints cell Tatasky I am writing this after my repeated complaints to Tatasky customer care since 1st April for no signals received by my set up box, i am appalled by the poor customer service provided by them. I have been trying to reach your customer servie executive on IVR ( helpline no ) since i encountered this problem. Everytime i m told that customer service executives are busy servicing clients and asked to leave my number for call back / sms no signal to a particular number which i did many times. Twice i was called after a week by representative who claimed to be in front of my residence in Gurgaon, while i informed him that iam in Bangalore. subsequent to which i receive a message saying the request is cancelled. Iam writing to you as on 14th April, and the problem continues. I had relocated to bangalore last year( August 2014) from Gurgaon. Based on my call to customer care at Tatasky my dish was upgraded and installed at my residence ( in Infantry road) last year. The customer care executive sent representative to Gurgaon and cancell my complaint. They seem to be interested in closing my complaint rather than rectifying it. How can my address not be updated when i have done the upgradation through right channel on relocation last year. I am very dissappointed at the unprofessional approach of tatasky customer care. Bindu [protected](M) Sud ID : [protected]