[Resolved] Tata Sky — dth / remote control

shamir chatterjee

from Karad, Maharashtra

Address:

Thane, Maharashtra, 400612

I had lodged a request for a remote control that suddenly had stopped operating to operate the set top box on the 15/08/17 wide wo no3z929ac1 with a promise to resolve in 24 hrs there after i had received a call after 2 days from one of their offices to verify if my grievance and they assured that their techician will resolve the matter in some hrs but to my dismay no body turned up. There after i started receiving calls from other nos to verify and with a promice to resole the problem immediately not getting a solution i had called their helpline no again yesterday and spoke to their senior mr. Shrikant who again promised to resole the matter by 10 am today but till now the matter remains as it is.

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Sep 21, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Aug 20, 2017

Updated by shamir chatterjee Today I had Received a call From their office #[protected] Asking again the same Question weather I need a Remote control, Where i replied yes I need the same, They asked the same question several times at last they started demanding Rs/-225 Extra apart from the Rs/-200 Price of the remote . on which I denied to pay them the extra Rs/- 225 that i this is unjustified that too after harassing me for so many days.There after they have now cancelled my Request of which I have received a message. The are trying to extract money out of me. and am unable to operate My channels.

Aug 20, 2017

Updated by shamir chatterjee I now want to unsubscribe from Tata sky and want the refund of My balance yearly recharge immediately .

Verified Support

Aug 21, 2017

Tata Sky Customer Care's response Hi, this is not the experience we want you to have. We will follow up and will contact you soon to get this sorted.

Aug 21, 2017

Updated by shamir chatterjee What a shameless attitude of TATA SKy Yesterday i received a call from [protected] to confirm my request, Then Again Today I received a call from No [protected] to confirm my request, then Immediately I get a message giving me yet another WO No#ZD63V7H, Followed by a message of a time for the visit between 18:43 & 19:43, There after I had received a call from No [protected] at 19:50 to confirm my address which I guided him with an assurance to come soon but now it is 21:43 nobody has turned up . Tata sky has lost all its moral ethics in dealing with their customers only thing they care for is the extra money they can extract.

Aug 21, 2017

Updated by shamir chatterjee At 22.15 A guy had brought an Remote which i checked with the original one that i have but to my surprise the Remote was a duplicate remote the image of which i tried to Attach but is of more that 2 MB hence could not load also the guy on Questioning replied that the same was given by his boss to deliver and that i can buy a local remote for Rs/-80 from a local shop. What a cheap way to deal.I fell sorry for the repute of a brand TATA SKY.So Please refund the balance amount of my subscription and relieve me from your Vicious clutches.

Aug 22, 2017

Updated by shamir chatterjee Today too my work order no WO#ZD63V7H for appointment between 19.05 & 19.35 has been cancelled. on calling the Customer care no they said the same has been cancelled as the area is disturbed . I do not understand the meaning as there is no disturbance. They have put me in such a situation that neither are the going to refund me my balance nor are the going to provide me with an original tatasky remote for me to operate . now the last option remains that I approach the consumer court. Ok So be it .

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Comments

shamir chatterjee

from Karad, Maharashtra

What a shameless attitude of TATA SKy Yesterday i received a call from [protected] to confirm my request, Then Again Today I received a call from No [protected] to confirm my request, then Immediately I get a message giving me yet another WO No#ZD63V7H, Followed by a message of a time for the visit between 18:43 & 19:43, There after I had received a call from No [protected] at 19:50 to confirm my address which I guided him with an assurance to come soon but now it is 21:43 nobody has turned up . Tata sky has lost all its moral ethics in dealing with their customers only thing they care for is the extra money they can extract.