Tata Sky — DTH services

Address:

Mumbai City, Maharashtra

I am the General Manager of Hotel Apsara, one of the best hotels perhaps the best in the rural outback of Odisha, all the amenities we provide to our guests are perhaps the best compared to any hotel in any metro city except TATA SKY, it sucks. With deepest regret and sense of disappointment I am sending you this mail, out of sheer disgust at the lackadaisical attitude of the customer care unit of yours and the nodal officer in charge of Odisha, you remind me of the days of yore when all the government departments used to function in such a way (now some of them have improved and some are still languishing there), this is my bitter experience with you guys. Two months since I spoke to some disinterested Nodal officer of yours in Bhubaneshwar about the payment reminder appearing on the screen with regular frequency even after the payment is duly made and on time. We are thirty room property with a lobby, a restaurant and two bars all beaming Tata Sky signal to the guests, if such reminders keep occurring how does it reflect on an organisation? In the hospitality industry, it is SUICIDE…... we have 40 systems. Earlier the local Tata Sky dealer cheated on us when we paid lump sum amount for one year, now this. I am just furnishing two ID numbers of tata sky here [protected] & [protected] where the reminders are flashing for the past two months, that are not been addressed. Will someone take care of it ‘am marking CC of the mail to consumer redressal forum of the state. Thanks Sam.P.Naidu General Manager Hotel Apsara Pvt Ltd Jeypore -764001.