[Resolved]  Tata Sky DTH — Wrong deduction of charges and Set Top box not supporting features claimed

Address:

Pune, Maharashtra

I am a tata sky subscriber since last 2.5 years now, subscriber ID [protected]. Few days ago, i got my set-top box replaced with a new HDPVR box with TataSky Plus service. There are multiple issues and none of them getting resolved. First, i was told on phone that since this is a replacement box, with a one time charges, there no additional installation charges, and after that i was charged Rs.100 for non-standard installation. Upon inquiring, i was told that, the technician used some additional component to make it work. However, it was Tata-sky technician's decision to use it and the installation did not follow the instructions on phone. I raised number of complains on website, but all of them were closed without proper justification. Second, the online info of the HDPVR box claims many features, but the box installed by Tata-sky does not support it. For example, the on-line info claimes 7.1 channel surround sound capability. whereas the actual box delivered supports only 5.1 surround sound. The MRP of the box is Rs3999, but tata sky charging me a whopping 991 Rs for activation and it does nothing. The wifi on the box is also not working. Tata-sky claims that this box is 3d ready, but the manual does not specify so and we have no guarantee. The box installed at my place was manufactured in 2012 and tata-sky is trying to earn money with cheap boxes and wrong comittments. TataSky must provide my money back for additional installation and replace the box with the features as claimed on the website.