[Resolved]  Tata Sky — even after reinserting digicard and restarting, the pairing error persists displaying message "this is the wrong card for this set top box."

Even after reinserting digicard and restarting, the pairing error persists displaying message "This is the wrong card for this set top box." Also, even after the weather is clear, it shows an error as "Is it cloudy or rainy outside?" Awaiting resolution at the earliest so we can keep enjoying your services.
Subscriber ID:[protected]
Tried reaching your customer care multiple times but in vain.
We trust in Tata products and hence putting the complaint forward again.