[Resolved] Tata Sky — extra baggage charges

[Resolved] Tata Sky — extra baggage charges

M MOHIT VASHISHTHA

I have been using tata sky since ages and was very satisfied with thier services and professionalism. But i never expect that organisation like tata sky can do this to me. My issue is : I have subscribed to “zee prime english hd” pack which was costing me 41 rs per month including taxes. Now zee has revised this pack rate from 35 rs to 25 rs. While watching channels of this pack i came to know about this change. Now when i ask tata sky nodal officer about this. Their reaction is very unsupportive. He replied to me “we do not have any information about this”. I asked him to confirm it but no reaction. My request/complaint was closed with out even doing any action on it. I am paying extra 10 rs per month (41 rs) for that pack which has lower cost 31rs. Where to go. No body was there to listen customer. I do not excpect such unprofessional behaviour from tata sky. Was this information helpful? No (0) Yes (0)
May 4, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Apr 03, 2019 Tata Sky Customer Care's response Hi, as per TRAI guidelines a broadcaster is supposed to inform about upcoming revisions in their packs/channels on their website 30 days prior to launching them on a distributor’s platform. We are in discussions with the broadcaster to incorporate their revised packs/channels on our platform and we will update the same on our website soon. Apr 08, 2019 Updated by MOHIT VASHISHTHA Hi, Thanks for putting this request forward. Since it has been a week, I should expect some response on my complaint. Whatever is the process between TATA sky and broadcaster, customer should not have impact on price. One thing is quite straight on which we had agreement that Zee network has already updated the package rates so update your rates too so that I can add this package to my pack. I DONOT WANT TO PAY extra to TATA sky if broadcaster is costing less for that package. I hope my point is very clear here. Here is the link for broadcaster: https://www.zeeentertainment.com/english-prime-pack/ Kindly take action as soon as possible.
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Comments

ankurbhandari58

from Noida, Uttar Pradesh

Six days I have been calling up everyday to Tata sky to shift my connection but issue still not resolved. Every day I speak to their agent each agent has a different thing to say and a different timeline.

Tata Sky Customer Care's response, Apr 3, 2019

Verified Support

Hi, we understand what this has been like for you. Please share your RMN/Subscriber ID

kannaniyer

from Karaikal, Puducherry

Subscrber id[protected]
mobile no [protected]
name p.krishnamurthy

kannaniyer's reply, Mar 29, 2019

there is no rain or cloud.but signals not coming throuhg krishnamurthy

Tata Sky Customer Care's response, Apr 3, 2019

Verified Support

Hi, help is here. Please confirm if your set-top box is on. If not, kindly switch on your set-top box.

Shaikh Azaher hossain

from Mumbai, Maharashtra

Shaikh azahar hossain. mob [protected]

Tata Sky Customer Care's response, Apr 4, 2019

Verified Support

Hi, help is here. Please share your concern with us in detail and we will help you further.

Yanki

Official closed complain without solving it, we have to take daily followups, setup box is not available we are fed up with the services of tata sky..in today's comptetive world tatasky is not ready to resolve complain and retain us..extremely fed up..harrastment..

Tata Sky Customer Care's response, Apr 5, 2019

Verified Support

Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID so we can assist you better.